#130515 - Salesforce Developer

Job description

Key Responsibilities Develop, enhance, and maintain Salesforce solutions using Apex, Lightning Web Components (LWC), and Salesforce Flows. Support production Salesforce Service Cloud applications and operational workflows. Build and maintain case management and omnichannel support capabilities. Develop and troubleshoot routing, orchestration, workflow automation, and case-assignment functionality. Support AI-assisted case summarization, agent-assist capabilities, and other AI-enabled Salesforce workflows. Contribute to communications and workflow automation capabilities supporting customer support operations. Design, develop, and maintain integrations between Salesforce and external systems or data platforms. Support Salesforce-to-data-platform integrations, including Salesforce-to-Snowflake integrations where applicable. Monitor production platform health, alerts, operational KPIs, and active incidents. Triage and investigate production issues involving Salesforce workflows, routing, integrations, and automation. Take ownership of operational incidents through investigation, resolution, follow-up, and documentation. Participate in structured production-support and operational-review processes. Document technical findings, incidents, troubleshooting results, and operational knowledge. Must-Have Skills Hands-on Salesforce development experience. Apex development experience. Lightning Web Components (LWC) experience. Salesforce Flows experience. Salesforce Service Cloud experience. Production Salesforce support and troubleshooting experience. Experience owning or resolving operational and production incidents. Monitoring and incident management experience. Salesforce integration experience. Salesforce Omnichannel experience. Enterprise experience strongly preferred. Nice-to-Have Skills Experience with Salesforce data integrations involving platforms such as Snowflake. Salesforce-to-Snowflake integration experience. Deeper Salesforce Omnichannel and case management experience. Experience designing reusable Salesforce automation patterns. Routing and orchestration experience. Experience participating in structured operational support or production-support rotations. Experience with observability or monitoring platforms. AI or agentic Salesforce experience. Experience developing AI-assisted or agent-assist workflows within Salesforce environments. Required Tools & Platforms Salesforce Service Cloud. Apex. Lightning Web Components (LWC). Salesforce Flows. Salesforce Omnichannel. Salesforce integration capabilities and APIs. Location, Time & Engagement Remote contract engagement. Candidates must be located in LATAM. 100% allocation, approximately 40 hours per week. Must be available to work full U.S. Central Time hours (CDT, UTC-5). Engagement is currently scheduled through March 31, 2027. We are seeking a Salesforce Developer to support and enhance a production Salesforce environment focused on post-sales support and operational workflows. This role combines hands-on Salesforce development with production support, incident ownership, integrations, and operational troubleshooting. The developer will work across Salesforce Service Cloud, case management, omnichannel support, automation, agent-assist capabilities, operational analytics, and integrations with external systems and data platforms.