#130533 - Salesforce Developer - Service Cloud & Omni-Channel

Job description

Key Responsibilities Develop and enhance Salesforce Service Cloud business solutions. Build and maintain Omni-Channel functionality, including routing, capacity, and presence management. Develop scalable, maintainable applications using Apex and Lightning Web Components. Maintain or enhance existing Aura and Visualforce components as needed. Develop custom objects and work within the Salesforce development environment. Write and optimize SOQL and SOSL queries. Build and maintain integrations with third-party systems using REST, Bulk, and Metadata APIs. Support integrations involving telephony or CTI, external SaaS platforms, and AppExchange applications where applicable. Use Git and Salesforce CI/CD practices to support deployment and migration processes. Execute development work independently while collaborating with cross-functional and technical teams. Communicate technical status, risks, decisions, and implementation details clearly. Must-Have Skills 5+ years of experience developing Salesforce business applications. Strong proficiency in Apex, including triggers, controllers, and test classes. Strong hands-on Lightning Web Components development experience. Proficiency in SOQL and SOSL. Demonstrated experience building business solutions within Service Cloud. Hands-on experience with Salesforce Omni-Channel functionality. Experience developing custom objects and working within the Salesforce development environment. Experience integrating Salesforce with third-party systems using REST-based web services. Experience maintaining or enhancing existing Aura and/or Visualforce components. Hands-on experience with Git and Salesforce CI/CD, deployment, and migration processes. Ability to work independently while collaborating effectively in a team environment. Strong written and verbal communication skills. Nice-to-Have Skills Salesforce Platform Developer II certification. Experience with telephony or CTI integrations within Salesforce. Experience working in enterprise-scale Salesforce environments. Familiarity with complex data models and large-scale implementations. Experience with Copado or similar Salesforce deployment and CI/CD tools. Experience supporting integrations with external SaaS platforms and AppExchange applications. Experience integrating Salesforce with predictive analytics, machine-learning APIs, generative-AI platforms, or other AI-driven services. Exposure to Einstein features or AI-powered automation within Sales Cloud or Service Cloud. Experience building AI-enabled workflows or automation using REST APIs. Understanding of prompt-engineering concepts or applying generative-AI tools within business applications. Familiarity with data preparation, governance, and security for AI-enabled solutions. Required Tools & Platforms Salesforce Service Cloud. Apex. Lightning Web Components. SOQL and SOSL. Salesforce Omni-Channel. Aura and/or Visualforce. REST APIs and Salesforce APIs. Git. Salesforce CI/CD, deployment, and migration tooling. Location, Time & Engagement Candidates must be based in an eligible APAC location. U.S. Central Time working-hour coverage is required. This is a remote contract engagement at 40 hours per week. We are seeking an experienced Salesforce Developer to build, enhance, integrate, and support enterprise Service Cloud solutions. This is a hands-on development role focused on scalable business functionality, custom components, Omni-Channel capabilities, system integrations, and reliable Salesforce delivery. Enterprise experience strongly preferred.