1year Fixed Term- Electronic Banking Ops

Job description

WHO WE ARE: As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here. Claims Investigation & Resolution Manage and conduct end-to-end investigations relating to electronic banking transaction disputes, claims, exceptions, and discrepancies. Review transaction records, supporting documents, system logs, and customer information to determine root causes and resolution actions. Liaise with internal stakeholders, business units, correspondent banks, and external parties to facilitate timely investigation and resolution. Monitor outstanding investigation cases and ensure adherence to service level agreements (SLAs). Identify recurring issues and recommend preventive measures to reduce operational incidents and customer impact. Product Settlement & Reconciliation Perform and oversee settlement activities for electronic banking products and services to ensure timely and accurate processing. Conduct daily reconciliation and balancing activities to maintain financial and operational integrity. Investigate and resolve settlement breaks, unreconciled items, and operational discrepancies. Ensure accurate accounting entries and compliance with established operational procedures and controls. Escalate settlement risks and operational issues promptly for timely remediation. Cash Management Services (CMS) Operations Support day-to-day operations of Cash Management Services. Process and administer customer requests relating to cash management products. Ensure operational activities comply with established procedures, service standards, and regulatory requirements. Risk, Control & Compliance Ensure adherence to operational risk controls, policies, and regulatory requirements. Identify, assess, and escalate potential operational risks, control weaknesses, and process gaps. Support audit reviews, compliance assessments, regulatory examinations, and risk management initiatives. Maintain accurate operational records, documentation, and evidence for audit and compliance purposes. Participate in incident management, service recovery, and business continuity activities. What we offer: Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.