The Service Technician (PCO) is responsible for the delivery of high quality pest control services in line with RI standard operating procedure (SOP) and safe work procedures (SWP) at the required productivity rates. This is to ensure that the client experiences service excellence. The Service Technician is also to provide good customer care fulfilling the customer needs and thereby building the relationship between Rentokil and the customer and supporting customer retention and portfolio growth RequirementsKEY WORK OUTPUTS & ACCOUNTABILITIES Provide quality pest control/management service in line with SOP and SWP Achieve standards of productivity as set by the companyFollow route and service plans to show compliance to plans set by the business Retain existing clients through service excellence and identify growth opportunities through leads Comply with the Rentokil Code of Conduct.Effectively use service tracking tools that are specified by the company Compile necessary documentation for client and the office after service is completedAdvise client on housekeeping, stacking and proofing requirementsComply with legislation and regulations as set out in Act 36 of 1947Ensure equipment and vehicle is maintained and clean at all timesCarry an adequate range of pesticides (compliant to the APL) and equipment, necessary to deliver serviceAlways apply Pesticides according to label instructionsEnsure that good stock control principles are followedEnsure the company vehicle and image is protected at all timesEnsure the usage of the correct Personal Protective EquipmentEnsure company and client Health & Safety requirements are met.SKILLS & COMPETENCIESService and customer focused/ orientatedAbility to identify customer needs and solutionsProfessional attitudeMust be presentableRequires valid, unendorsed code 08 drivers licence with 2 years proven driving experienceGood communication skills (Written/Verbal/Non-verbal)Good time management skills to efficiently and effectively perform daily dutiesGood physical stamina and healthQUALIFICATIONS & EXPERIENCEMatric certificate/Grade 12Previous Pest Control experienceFully qualified (NCPC) or PMA/PCSIBRegistered with the Department of Agriculture (P-Number)H&S Knowledge and experienceHACCP Experience and KnowledgeWorking at heights experience Fumigation Experience (qualification advantageous)
The Service Technician (PCO) is responsible for the delivery of high quality pest control services in line with RI standard operating procedure (SOP) and safe work procedures (SWP) at the required productivity rates. This is to ensure that the client experiences service excellence. The Service Technician is also to provide good customer care fulfilling the customer needs and thereby building the relationship between Rentokil and the customer and supporting customer retention and portfolio growth
Requirements
KEY WORK OUTPUTS & ACCOUNTABILITIES
- Provide quality pest control/management service in line with SOP and SWP
- Achieve standards of productivity as set by the company
- Follow route and service plans to show compliance to plans set by the business
- Retain existing clients through service excellence and identify growth opportunities through leads
- Comply with the Rentokil Code of Conduct.
- Effectively use service tracking tools that are specified by the company
- Compile necessary documentation for client and the office after service is completed
- Advise client on housekeeping, stacking and proofing requirements
- Comply with legislation and regulations as set out in Act 36 of 1947
- Ensure equipment and vehicle is maintained and clean at all times
- Carry an adequate range of pesticides (compliant to the APL) and equipment, necessary to deliver service
- Always apply Pesticides according to label instructions
- Ensure that good stock control principles are followed
- Ensure the company vehicle and image is protected at all times
- Ensure the usage of the correct Personal Protective Equipment
- Ensure company and client Health & Safety requirements are met.
SKILLS & COMPETENCIES
- Service and customer focused/ orientated
- Ability to identify customer needs and solutions
- Professional attitude
- Must be presentable
- Requires valid, unendorsed code 08 drivers licence with 2 years proven driving experience
- Good communication skills (Written/Verbal/Non-verbal)
- Good time management skills to efficiently and effectively perform daily duties
- Good physical stamina and health
QUALIFICATIONS & EXPERIENCE
- Matric certificate/Grade 12
- Previous Pest Control experience
- Fully qualified (NCPC) or PMA/PCSIB
- Registered with the Department of Agriculture (P-Number)
- H&S Knowledge and experience
- HACCP Experience and Knowledge
- Working at heights experience
- Fumigation Experience (qualification advantageous)
Rentokil Initial provides services that protect people and enhance lives.We protect people from the dangers of pest-borne disease and the risks of poor hygiene. We enhance lives with services that protect the health and wellbeing of people, and the reputation of our customers’ brands.We are always looking for hardworking, energetic and enthusiastic individuals to join our business. We're a very welcoming company, many of our colleagues see each other as their family!Our main brands are Rentokil, Initial and Ambius who provide services including pest control, washroom solutions, specialist hygiene, medical waste disposal, property care and also interior/exterior landscaping for companies within any industry.We have over 1800 local service teams across the world covering 91% of global GDP in over 90 of the world’s 100 largest cities across North America, Europe, UK and the Rest of World, Asia and the Pacific.Our main drive is to offer outstanding and consistent customer service, to support our colleagues and promote colleagues from within, all whilst making sure we have the best health and safety standards possible - we want everyone to get home safely.Does this sound like the company for you? Have a look at our vacancies below!
Rentokil Initial provides services that protect people and enhance lives.
We protect people from the dangers of pest-borne disease and the risks of poor hygiene. We enhance lives with services that protect the health and wellbeing of people, and the reputation of our customers’ brands.
We are always looking for hardworking, energetic and enthusiastic individuals to join our business. We're a very welcoming company, many of our colleagues see each other as their family!
Our main brands are Rentokil, Initial and Ambius who provide services including pest control, washroom solutions, specialist hygiene, medical waste disposal, property care and also interior/exterior landscaping for companies within any industry.
We have over 1800 local service teams across the world covering 91% of global GDP in over 90 of the world’s 100 largest cities across North America, Europe, UK and the Rest of World, Asia and the Pacific.
Our main drive is to offer outstanding and consistent customer service, to support our colleagues and promote colleagues from within, all whilst making sure we have the best health and safety standards possible - we want everyone to get home safely.
Does this sound like the company for you? Have a look at our vacancies below!
