2nd Level Support Analyst Order-to-Cash (SAP S/4HANA) - (m/f/d)

Job description

WELCOME TO BASF At BASF Digital Hub Hyderabad we develop innovative digital solutions for BASF, create new exciting customer experiences and business growth, and drive efficiencies in processes, helping to strengthen BASF´s position as the digital leader in the chemical industry. We believe the right path is through creativity, trial and error and great people working and learning together. Become part of our team and develop the future with us - in a global team that embraces diversity and equal opportunities. Support Analyst with foundational knowledge in SAP S/4HANA Order-to-Invoice processes and a strong aptitude for structured troubleshooting across application, integration, and process layers. The role is part of the growing S/4 AMS team in Hyderabad and is designed for professionals who bring analytical thinking, process understanding, and a willingness to strengthen expertise in an ITIL-aligned support environment. The focus is on incident analysis, root-cause identification, and reliable issue resolution. Candidates are expected to work within defined support processes, escalate where needed, and continuously build knowledge on SAP Standard and Clean Core principles. Core competencies : SAP S/4HANA SD / Order-to-Cash, ITIL-aligned incident handling, structured problem analysis, ticket documentation, and escalation support Functional focus : Sales orders, deliveries, billing, pricing, output, integration aspects with other SAP modules (MM, FI/CO, TM) and basic understanding of EDI flows and intercompany or STO scenarios Technical understanding : Ability to read and interpret system logs, interface knowledge with focus on monitoring (CPI flows, API, Kafka), orientation in ABAP traces or debugging output; analysis capability is key Working style : Methodical, service-oriented, reliable in documentation, committed to following SAP Standard and avoiding custom workarounds WHAT WE OFFER Be part of a global leader in digital transformation, working in a vibrant Digital Hub that values innovation, agility, and cross-functional collaboration. Shape the future of BASF’s digital landscape, contributing to projects that drive sustainability and make a real impact. Thrive in a high-performance culture that supports your personal and professional growth, offering diverse learning opportunities and career development. Enjoy a modern, inclusive work environment where your ideas are valued, and your curiosity and ambition are encouraged. Benefit from flexible working models, international networking, and a strong sense of purpose as we enable our customers’ green transformation and lead the way in digital excellence.