2nd Line Network Engineer

Job description

About the job Fortray redefines the way customers procure, implement, and support their organisations' technology, providing an innovative alternative to the traditional Managed Service Provider (MSP) / Value-Added Reseller (VAR) approach. Our concept, “Technology, done differently”, embodies our belief that the way our customers consume and utilize technology should innovate at the same pace as the technology itself. Our customers range from small start-ups to global enterprises. From designing, deploying and managing infrastructure stacks within low-latency financial trading environments, to relocating the headquarters of a global fintech firm, our operations span multiple markets, industries and geographies. Fortray have helped customers scale their operations globally, gain an advantage in financial markets, enabled mission-critical projects and, most importantly, implemented technology that delivers alpha-accelerating business transformation. Fortray redefines the way customers procure, implement, and support their organisations' technology. The Role We are looking for a talented 2nd Line Network Engineer to join our support team, working in a vibrant shared environment, helping their customers with their day-to-day issues providing a range of support functions that in turn help deliver their highly reputable standard of customer service. Duties & Responsibilities Logging and managing network related tickets for all customers taking a network support service. Ensuring all tickets via portal, email and phone are updated, picked up and resolved in a timely manner. Provide technical support for all types of network related incidents and requests. Troubleshooting and resolving complex networking issues. Testing, configuration and implementation of network devices and approved change requests. Manage and maintain server OS patching and network device firmware upgrades. Provide feedback and recommendations to management on re-occurring issues. Assist with technical projects where required. Continuously improve knowledge and understanding across the various technologies. Provide excellent customer service to all end customers. Ensuring documentation is created, kept up to date and accurate. Skills and Experience: Minimum 2 years’ experience with Networking, Firewalls and Switches in an equivalent role. Previous experience working within a network support role/team. Network Configuration and Troubleshooting. Advanced knowledge of network architecture and configuration of routers, firewalls and switches, ideally to CCNA level (or equivalent level of experience). Proven network infrastructure experience within a live environment. Knowledge and experience of VMWare / Hyper V, Cisco, Next Generation firewalls (Fortinet or Palo Alto), Aruba, Juniper, STP, VLAN, BGP, OSPF, IPsec, SSLVPN, QoS, DNS, IPv4 and iPv6. Benefits Birthday as a free day holiday Pension scheme Social events run throughout the year Learning & Development courses paid Opportunity to work throughout the UK and internationally Gym membership or private healthcare Lunch provided Friday Equal Opportunities & Diversity Policy Fortray is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make the best use of their skills, free from discrimination or harassment and in which all decisions are based on merit. Full details of Fortray’s Equal Opportunity Policy are available upon request. Equal Opportunities & Diversity Policy Fortray is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make the best use of their skills, free from discrimination or harassment and in which all decisions are based on merit. Full details of Fortray’s Equal Opportunity Policy are available upon request.