3PL Program Manager ANZ

Job description

Work Schedule Standard (Mon-Fri) Environmental Conditions Office, Warehouse Job Description As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. Position Summary: The role is primarily to oversee and enhance the logistics capabilities of our 3PL partner. You will be responsible for driving efficiency, effectiveness and ensure seamless coordination between Thermo Fisher Scientific and our 3PL partners Key Responsibilities: Vendor Management Partner with Procurement to select, negotiate, onboard, and manage 3PL providers across ANZ. including RFP and tender processes; evaluating provider capabilities across ambient, cold chain, and Dangerous Goods logistics; negotiating contracts, pricing structures, and service-level agreements (SLAs); supporting compliant onboarding and qualification of new 3PLs; and maintaining ongoing governance to ensure performance, cost, quality, and regulatory compliance objectives are met Own 3PL relationships and ensure performance, quality, compliance, and cost targets are met Lead regular supplier operational reviews and Quarterly Business Reviews (QBRs) Operational Oversight Oversee daily logistics operations including receiving, storage, picking, packing, dispatch, and delivery Ensure daily SO, PO and inventory alignment between thermo fisher and 3PLS Ensure effective handling of ambient, cold chain (2–8°C, frozen), and DG products Support product launches, recalls, urgent medical shipments, and demand surges Team Leadership & People Management Lead, coach, and develop the 3PL team, setting clear objectives, priorities, and performance expectations. Manage team performance through regular feedback, development discussions, and performance reviews. Build team capability, accountability, and a culture of collaboration and continuous improvement. Manage team resources and workload to ensure effective support of operational and business priorities. Performance & KPIs Define, monitor, and analyse KPIs including: On-time delivery / DIFOT Order Cycle Time (OCT) Inventory accuracy Temperature excursion rates DG incidents Cost performance Drive root cause analysis and corrective and preventive actions (CAPAs) Process Improvement Identify operational bottlenecks and improvement opportunities Apply Lean and continuous improvement methodologies to reduce cost and improve service Support network optimisation across Australia and New Zealand, including remote and regional lanes Budget & Cost Control Develop and manage logistics budgets for ANZ operations Monitor spend, validate invoices, and identify cost-saving opportunities without compromising compliance or service Reporting Prepare and present logistics and 3PL performance reports to senior management Provide insights on risks, trends, and improvement initiatives Stakeholder Collaboration Liaise closely with internal teams including Quality, Regulatory, Sales, Customer Service, Finance, IT, and global supply chain Act as the primary escalation point for 3PL-related issues Safety & Compliance Ensure compliance with all applicable regulations and standards, including: Support 3PL qualification, audits, inspections, and regulatory interactions Ensure deviations, incidents, and changes are documented and managed appropriately Frequent Contacts: Internal Supply Chain & Planning Quality & Regulatory Affairs Customer Service Sales Finance & Procurement IT / Systems External Third-Party Logistics Providers (warehousing, transport, cold chain, DG) Carriers and freight forwarders Auditors and regulatory bodies (as required) Minimum Requirements/Qualifications: Qualifications & Experienc e Bachelor's degree in supply chain, Logistics, Life Sciences, Engineering, or related discipline 5–10+ years' experience in logistics or supply chain roles Proven experience managing 3PLs in regulated environments (medical devices, pharmaceuticals, biotech) Direct experience with cold chain and/or Dangerous Goods logistics in ANZ preferred Demonstrated experience managing and developing teams within logistics, supply chain, or a related operational environment. Skills & Attributes Analytical and Problem-Solving Skills: the 3PL manager must possess strong analytical capabilities to assess complex logistics challenges, identify areas for improvement, and develop effective solutions. The ability to think critically, analyse data, and make data-driven decisions is crucial. Leadership Skills: Strong leadership and stakeholder-management skills are essential for overseeing logistics operations. The 3PL manager must be able to influence and align cross-functional and external partners, coordinate activities across the 3PL support network, and foster effective collaboration to ensure operational success. Communication and Negotiation Skills: Excellent communication skills, both oral and written, are essential for effective collaboration with clients, suppliers, and internal stakeholders. The 3PL manager must be able to negotiate contracts, resolve conflicts, and build strong relationships with all parties involved. Leadership & People Management: Strong leadership and people-management skills, with the ability to coach and develop team members, manage performance, and build a high-performing and collaborative team. Technological Proficiency: Proficiency in logistics management software, transportation management systems (TMS), and enterprise resource planning (ERP) systems is crucial. The 3PL manager should be comfortable leveraging technology to optimize supply chain operations. Industry Knowledge: A deep understanding of logistics processes, industry trends, regulations, and best practices is vital for the 3PL manager. Staying updated with the latest advancements in logistics and supply chain management is essential to drive innovation and stay ahead of the competition. Benefits Join our team and take advantage of these great benefits! Apply now to learn more about the full range of benefits we offer. Health & Wellbeing: Join a company that prioritizes your health & wellbeing with comprehensive benefits, wellness programs, and an Employee Assistance Program providing confidential support for personal and work-related issues. Flexibility: Balance your work and personal life with flexible arrangements. Extra Leave: Benefit from generous leave policies, including the option to purchase additional leave, paid birthday leave, and company paid parental leave. Charitable Giving & Volunteering: Make an impact with paid volunteer time to support non-profit organizations that matter to you. Learning & Development: Advance your career with access to online courses via Thermo Fisher Scientific University Plus and LinkedIn learning, workshops, and mentorship programs for continuous learning and skill development. Thermo Fisher Scientific Australia WGEA Employer of Choice for Gender Equality Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.