3rd line Service Desk Engineer

Job description

At Wanstor, we've been delivering award-winning IT solutions for over 22 years, and we're proud to continue growing year after year. Today, our team is over 200 strong, supporting organisations across a wide range of industries with managed services, cloud, cyber security, networking, infrastructure and modern workplace solutions. The 3rd line Support Engineer (internal title Senior Technical Consultant) is a senior technical role within Wanstor’s Service Management team, providing advanced 3rd-line support and acting as an escalation point for complex technical issues across our customer environments. You’ll take ownership of issues requiring deeper investigation and technical expertise, working across Microsoft 365, Azure, Windows Server and wider infrastructure technologies to identify root causes and deliver effective resolutions. This isn’t purely a reactive support role. You’ll look beyond individual tickets to identify recurring problems, recommend technical improvements and help improve the security, resilience and performance of customer environments. You’ll also provide technical input into customer projects and changes, while sharing knowledge and supporting the development of engineers across the wider Service Management team.