Position: Customer Assistant ManagerLocation: Latin America - Remote Employment Type: Full-TimeType of contract: Independent contractor Scope of role:We’re looking for a highly driven Customer Assistant Manager who can operate with confidence, accuracy, and initiative. This role is not a traditional virtual assistant position—you will be directly involved in customer-facing operations, internal systems management, and cross-team collaboration. You’ll be expected to take ownership, communicate effectively, and adapt quickly as workflows evolve.Responsibilities:Assist in overseeing customer support operations and ensure all inquiries are handled efficiently. Manage and respond to customer communications through Intercom (training provided). Support and maintain updates in Pylon (training provided). Join and lead client calls when needed to provide support, gather information, or address concerns. Communicate clearly and professionally across chat, email, and video calls. Ensure customer data, support tickets, and operational tasks are processed accurately across multiple platforms. Collaborate with internal teams to resolve customer issues and escalate complex cases when necessary. Identify process gaps and recommend improvements to enhance overall customer experience. Handle administrative, operational, and project-related tasks beyond a typical VA role. Adapt quickly to new tools, workflows, and evolving responsibilities. Requirements: Excellent verbal and written communication skills; confident speaking with clients on calls. Fast learner with strong problem-solving abilities. Tech-savvy and comfortable learning new software. Highly organized with strong attention to detail. Able to work independently and collaboratively. Customer-focused, proactive, and resourceful.
Position: Customer Assistant Manager
Location: Latin America - Remote
Employment Type: Full-Time
Type of contract: Independent contractor
Scope of role:
We’re looking for a highly driven Customer Assistant Manager who can operate with confidence, accuracy, and initiative. This role is not a traditional virtual assistant position—you will be directly involved in customer-facing operations, internal systems management, and cross-team collaboration. You’ll be expected to take ownership, communicate effectively, and adapt quickly as workflows evolve.
Responsibilities:
- Assist in overseeing customer support operations and ensure all inquiries are handled efficiently.
- Manage and respond to customer communications through Intercom (training provided).
- Support and maintain updates in Pylon (training provided).
- Join and lead client calls when needed to provide support, gather information, or address concerns.
- Communicate clearly and professionally across chat, email, and video calls.
- Ensure customer data, support tickets, and operational tasks are processed accurately across multiple platforms.
- Collaborate with internal teams to resolve customer issues and escalate complex cases when necessary.
- Identify process gaps and recommend improvements to enhance overall customer experience.
- Handle administrative, operational, and project-related tasks beyond a typical VA role.
- Adapt quickly to new tools, workflows, and evolving responsibilities.
Requirements:
- Excellent verbal and written communication skills; confident speaking with clients on calls.
- Fast learner with strong problem-solving abilities.
- Tech-savvy and comfortable learning new software.
- Highly organized with strong attention to detail.
- Able to work independently and collaboratively.
- Customer-focused, proactive, and resourceful.
