A/R Manager

Job description

Who are we? At Calumet we deliver innovative specialty products trusted by companies across the globe. We are the foundation to everyday essential products that help millions of people live and thrive. We are headquartered in Indianapolis and have numerous production locations in the US. We are customer focused and utilize our values of collaboration and entrepreneurship to grow the business. We offer a dynamic, high-performance environment where team members can have real input and impact on our business. If you’re ready to roll up your sleeves, treat the business as if it is your own and add value accordingly, come see why we’re Calumet Proud! PURPOSE: The Accounts Receivable Manager - Collections is responsible for ensuring prompt payment, collections and reconciliation of accounts receivable balances from the Company’s customers for the assigned business segment(s). This position requires very close collaboration with other corporate business units, predominately Sales, Claims, Customer Service and Cash Application, and is responsible for training, coaching, and overseeing the collection and account receivable reconciliation efforts of assigned Account Receivable Rep(s). The position reports to the company Director, Credit and Collections. KEY OBJECTIVES AND RESPONSIBILITIES: • This role is responsible for ensuring the prompt collection of the accounts receivable of the assigned business segment and includes high balance, national retail customers. • For the assigned business segment, directly manage and oversee the collection of delinquent accounts receivable and facilitate the reconciliation of account discrepancies, deductions and claims through concise communication with subordinates, Customers, Customer Claims, Sales, Customer Service, other functional areas. • Facilitate the timely research, tracking, validation and overall resolution of national account deductions, disputes and claims. • Train and guide the collection and customer account management efforts of the assigned Accounts Receivable Rep(s). • This is a ‘working’ manager position that will require the candidate to directly work an assigned group of customers while managing efforts of the manager’s direct report(s). • Assess credit risk via trade monitoring services, customer pay habits and market data. • Identify and report on credit risk through customer pay habits, market data & industry trade monitoring services and reviewing customer financial statements. • Recommend payment terms and credit line revisions to the department Director. • Initiate and approve refund of customer credit balances. • Approve allowance of unearned discounts and uncollectible deductions. • Contribute to the departments SOX compliance initiatives and fulfillment of audit requests. • Contribute to the departments continuous improvement efforts. • Credit approval of new orders. • Periodic and timely reporting on assigned collection schedules and customers. • Process audit requests. • Additional duties and projects as assigned. REQUIRED EDUCATION/EXPERIENCES: • Bachelor’s degree in Accounting, Finance or Business Management or relevant work experience in lieu of degree • Minimum of five years’ collections experience with 3 years serving as a collections manager or supervisor PREFERRED EDUCATION/EXPERIENCES: • SAP experience is preferred COMPETENCIES: • Customer Orientation – Strong customer service aptitude with experience supervising accounts receivables collections and customer account reconciliations • Communication – Must possess excellent organizational and communication skills and must be highly process driven • Leadership – Must exhibit leadership qualities, be self-motivated and approach the work with commitment and a sense of urgency • Attention to Detail – Laser like attention to detail while maintaining focus on the bigger picture • Initiative – Takes ownership of the position and is driven to meet goals and targets with minimal oversight from the position’s manager • Collaboration – Must possess a high quality of character to effectively interact respectfully and collaboratively with many various internal and external stakeholders • Advanced Excel Skills • Functional / Technical Skills – Experience reviewing financial statements & financial rations is beneficial • Credit / Collections Expertise - Experience with international customers collections, letters of credit, guarantees and credit insurance is beneficial • Demonstration of Calumet Values – Safety, Environment & Social Responsibility, Teamwork, Ownership, Passion for Customers, and Excellence Salary and benefits commensurate with experience. We are an equal opportunity employer including disability and veteran and is committed to providing reasonable accommodations to individuals. If you require assistance or accommodation due to a disability, please contact our HR team at . Requests for accommodations will not impact hiring decisions, and all information provided will be kept confidential. All offers of employment are conditioned upon successfully passing a drug test