A/R Supervisor

Job description

The AR Supervisor leads and coordinates both onshore and offshore AR teams to drive timely and accurate revenue cycle activities across denial management, payment posting, credit balance resolution, and daily workflows. This role ensures productivity, quality, and achievement of departmental goals through staffing, training, performance management, process optimization, and cross-functional collaboration with clinic operations and payer partners. Key Responsibilities: Key Responsibilities: · Lead and manage a distributed AR team (onshore and offshore) to execute denial management, payment posting, credit balance resolution, and pre/post-billing activities in alignment with policy and timelines. · Oversee day-to-day AR workflows, assign tasks, monitor workload, and optimize staffing to meet service levels and productivity targets. · Drive denials prevention and recovery initiatives by analyzing denial patterns, implementing corrective actions, and monitoring root cause trends. · Ensure accurate and timely payment postings and balance resolutions; oversee reconciliation between remittance advice, EOBs, and patient accounts. · Monitor and improve key KPIs (e.g., denial rate, days in AR, posting accuracy, credit balance resolution time, productivity metrics) and implement corrective actions as needed. · Develop and maintain standard operating procedures for all AR processes, including denial management, posting, credit balances, and escalation protocols. · Ensure HIPAA compliance, data security, and governance across all AR activities; maintain robust audit trails. · Collaborate with payer relations, clinic leadership, patient access, and clinical staff to address complex issues and implement process improvements. · Provide ongoing coaching, training, and performance feedback to onshore and offshore team members; manage resource planning, hiring, and attrition risk. · Manage vendor and offshore partner relationships, SLAs, quality assurance, and onshore/offshore handoffs to ensure seamless operations. · Lead continuous improvement initiatives to optimize cash flow, reduce write-offs, and streamline interdepartmental handoffs. · Prepare and present regular performance reports to leadership; translate data into actionable insights and recommendations. Required Qualifications: · Bachelor’s degree in healthcare administration, finance, business, or a related field; or equivalent experience in accounts receivable and revenue cycle management. · 5+ years of progressive AR leadership experience within healthcare or outpatient settings, including experience supervising multiple teams (onshore and offshore preferred). · Strong knowledge of healthcare payer rules, denial management, AR aging, posting practices, and credit balance resolution. · Proficiency with Revolution EMR or equivalent EHR/billing system; experience with payer portals, remittance processing, and denial coding. · Demonstrated experience in workforce management, performance metrics, and process improvement in a dispersed team environment. · Excellent communication, coaching, and collaboration skills; ability to influence cross-functional stakeholders. · Analytical mindset with strong data interpretation, reporting, and problem-solving capabilities. · High integrity and commitment to privacy and HIPAA compliance. Preferred Qualifications: · Experience in dermatology or ophthalmology/refractive services revenue cycles. · Experience managing offshore teams; familiarity with offshore/onsite handoffs and cultural/operational considerations. · Knowledge of FDCPA, HIPAA, and relevant state/federal regulations related to debt collection and patient privacy. · Certification in healthcare billing/coding or revenue cycle management (e.g., CPC, CPAR, RCCCERT). Benefits: Excellent Benefits Package (medical, dental, vision,401K) 120 hours of Sick /Vacation time; Paid holidays Access to to support childcare, senior care, pet care, and other family needs. Exclusive discounts on select cosmetic services. Compensation: $66,300 New York City's Largest Dermatology Practice We're a full-service dermatology practice with 50+ locations across Manhattan, Brooklyn, Queens and Long Island. Now Delaware and Philly too!