Acceleration Center - Strategy - Change Management - Senior Associate

Job description

Industry/Sector Not Applicable Specialism Managed Services Management Level Senior Associate Job Description & Summary At PwC, our people in project portfolio management focus on optimising project portfolios to drive strategic business outcomes. These individuals oversee project selection, prioritisation, and resource allocation to facilitate successful project delivery. In project management at PwC, you will oversee and coordinate various projects to facilitate successful delivery within budget and timeline. You will leverage strong organisational and communication skills to effectively manage teams and stakeholders. Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Respond effectively to the diverse perspectives, needs, and feelings of others. Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems. Use critical thinking to break down complex concepts. Understand the broader objectives of your project or role and how your work fits into the overall strategy. Develop a deeper understanding of the business context and how it is changing. Use reflection to develop self awareness, enhance strengths and address development areas. Interpret data to inform insights and recommendations. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. Minimum Degree Required Bachelor’s Degree Preferred Field(s) of Study (but not limited to): Preferred candidates hold degrees in areas such as Human Resources Management, Organizational Psychology, Communication, Sociology, Computer Science, Engineering (Industrial, Systems, Telecommunications, Electronics), Business Administration, Finance, Economics, Management. Additional considerations: Candidates with interdisciplinary backgrounds that combine Change management and Project Management are also highly encouraged to apply. Studies or certifications related to Certified Change Management Professional, Agile Methodologies, or Strategic Management are valuable assets for developing the skills needed in this role. Key responsibilities and strong experience: Draft change management strategies, promote adoption of new processes or systems, and enable stakeholder engagement. Draft communication materials, draft training content and train-the-trainer materials, and assist with stakeholder communications for new initiatives. Perform stakeholder analysis, people impact assessments, and readiness surveys. Monitor and report on adoption, utilization, and proficiency metrics Minimum Year(s) of Experience: From 4 to 6 years of professional experience in change management, organizational transformation, or change consulting within a client-facing environment. Proven track record of leading and implementing end-to-end change management initiatives, including stakeholder engagement, communication planning, training delivery, and change impact assessments. Demonstrated ability to influence and build strong relationships with stakeholders at all organizational levels, including senior leadership and cross-functional teams. Solid experience applying recognized change management methodologies such as Prosci ADKAR, Kotter’s 8-Step Process, Lewin’s Change Management Model, or equivalent frameworks. Experience working in fast-paced, dynamic environments managing multiple projects simultaneously with competing priorities. Familiarity with project management tools and software (e.g., MS Project, Smartsheet) to track change initiatives and collaborate with project teams. Exposure to diverse industries such as technology, healthcare, consumer markets, financial services, or other relevant sectors is highly desirable. Prior consulting experience, particularly within a professional services firm or similar client-centric setting, is preferred. Experience mentoring or guiding junior team members or peers, fostering their professional development and contributing to team success Certification(s) Preferred Change Management Prosci Change Management Certification or equivalent demonstrated proficiency in change management methodologies. Certified Change Management Professional (CCMP) or similar recognized certifications in organizational change. Additional / Complementary Certifications Digital Transformation & Strategy Certifications in digital transformation, change management, or business strategy. Additional Recommendations Soft skills certifications in stakeholder management, leadership, and communication. Training in data privacy and security standards. Minimum English Proficiency Proficient Ways of working: Hybrid Preferred Knowledge: Responsible for the design, development, and implementation of comprehensive change management strategies that support client business objectives and transformation goals. Conduct detailed change readiness assessments, stakeholder analyses, and impact evaluations to identify risks, challenges, and opportunities for effective change adoption. Develop and execute targeted communication and engagement plans that ensure clear messaging and active stakeholder involvement throughout the change lifecycle. Design and deliver customized training and development programs to equip client teams with the skills and knowledge required for successful adoption and sustainability of change initiatives. Collaborate closely with project managers, business leaders, and cross-functional teams to integrate change management activities seamlessly into broader project plans and organizational strategies. Monitor, measure, and report on the effectiveness of change interventions, using qualitative and quantitative data to provide actionable insights and recommendations for continuous improvement. Serve as a trusted advisor to clients, influencing decision-making and fostering buy-in from key stakeholders at all levels of the organization. Mentor and support junior associates and team members by sharing best practices, providing guidance, and contributing to their professional growth. Maintain comprehensive documentation of change management processes, tools, deliverables, and lessons learned to ensure knowledge retention and client transparency. Stay up-to-date with emerging trends, tools, and best practices in change management and organizational development to continuously enhance service delivery and client value. Required Soft Skills Excellent communication skills, both written and verbal, with the ability to tailor messaging to varied audiences and influence stakeholders at all levels. Strong interpersonal and relationship-building skills that foster collaboration across diverse teams and client environments. Proven leadership and mentoring capabilities to guide junior team members and contribute to team development. Critical thinking and strong analytical skills, with a solution-oriented mindset to navigate complex, ambiguous situations. Advanced organizational skills and attention to detail to manage multiple workstreams and priorities in fast-paced environments. Adaptability and resilience in managing change and overcoming obstacles throughout project lifecycles. Proactive and self-motivated approach with the ability to work independently as well as collaboratively within multidisciplinary teams. Required Technical Skills: Advanced expertise in established change management methodologies such as Prosci ADKAR, Kotter’s 8-Step Process, Lewin’s Change Management Model, or equivalent frameworks. Strong proficiency in project management tools and software (e.g., MS Project, Smartsheet) to plan, track, and report change initiatives effectively. Advanced skills in Microsoft Office Suite (Word, Excel, PowerPoint), including the ability to create compelling reports, presentations, and dashboards for diverse audiences. Ability to conduct quantitative and qualitative data analysis to assess change impact, readiness, and effectiveness of interventions. Experience designing and facilitating training programs, workshops, and stakeholder engagement sessions. Familiarity with organizational development concepts, business process redesign, and digital transformation initiatives is a plus. Travel Requirements Up to 20% Job Posting End Date