Accenture Construct – IT Technical Support I, ANS

Job description

**You've Never Been Satisfied with "Good Enough."** You didn't get into this to manage one piece of a project. You got into it to change how the world gets built. At Accenture Construct, that's the job. You'll help deliver the data centers, power grids, rail networks, factories and public infrastructure that keep communities moving — smarter, safer and more sustainably. You'll work alongside people who think big and act bold: project managers, engineers, technologists and strategists who pair real-world delivery with AI. And you won't be handed a slice of it. We take on whole programs, from early strategy through construction and handover, and we stand behind how they land. **Because “good enough” builds the past. You're here to build what's next.** Visit us here to learn more about ​[Accenture Construct](https://www.accenture.com/en/construct) As Accenture continues to grow, you may see a variety of new career opportunities, and depending on the role and location you may be directed to apply through Accenture LLP or one of our other legal entities - Accenture Construct LLC or Accenture Construct Inc., with benefits varying by country and role, so please check with your recruiter for details. ### THE WORK: - You’ll answer incoming Help Desk emails and provide IT support across the Airport Development Group. - You’ll follow established procedures to analyze, diagnose, troubleshoot, document and resolve system- and hardware-related incidents. - You’ll assess the severity, impact and nature of production outages and incidents, escalate issues as needed, and communicate them to team members through resolution. - You’ll submit and track new service and application requests using Freshdesk, IT ServiceNow and related tracking applications. - You’ll complete IT onboarding and offboarding activities for staff who are mobilizing or demobilizing, including computer orientation for new staff. - You’ll install, configure and maintain PC hardware, software, Windows 10 and Windows 11, including security patches, system updates and driver updates. - You’ll troubleshoot LAN/WAN connectivity, cabling, switches, routers, IP conflicts, wireless networks and VPN issues. - You’ll support staff deployments, relocations and division-wide events across the airport footprint, and provide on-the-job training to new department staff members. - **Onsite at client site**: The work location for this role is onsite with our clients and partners to enable delivery and cultivate our client relationships. ### HERE’S WHAT YOU’LL NEED: - Experience diagnosing and resolving PC hardware failures involving motherboards, power supplies, memory and storage devices - Experience completing PC hardware upgrades, replacements and configurations - Experience troubleshooting LAN/WAN connectivity, wireless networks and VPNs - Experience installing, configuring and administering Windows 10 and Windows 11 - Experience deploying, troubleshooting and supporting Microsoft Office, Microsoft 365, Word, Excel, PowerPoint, Outlook, OneDrive and Teams. Ability to lift at least 40 pounds and travel between different sites on the airport campus to provide technical support ### BONUS POINTS IF YOU HAVE: - Bachelor's degree in computer science or related field preferred or equivalent job experience of 5 years or more - Relevant professional licensure or certifications