Access Associate

Job description

SUMMARY The Behavioral Health Care Navigator plays a critical role in supporting individuals as they access and engage in behavioral health services. This position focuses on fostering strong collaboration across care teams, ensuring effective communication with patients and providers, and improving access to appropriate resources. The Care Navigator serves as a central point of coordination, helping to remove barriers and promote continuity of care. STATUS: Full Time LOCATION: 100 Pinewild Drive, Suite 2a Rochester, NY 14606 DEPARTMENT: Behavioral Health- Mental Health SCHEDULE: Monday-Friday; 8:30am-5:00pm ATTRIBUTES Strong interpersonal and communication skills, with the ability to engage diverse populations. Ability to collaborate effectively within a multidisciplinary team. Prioritize the needs, preferences, and engagement of individuals in care Ability to manage multiple tasks and prioritize in a fast-paced environment. Proactive in addressing barriers to care and identifies practical solutions. RESPONSIBILITIES Serve as a liaison between patients, providers, and community resources to ensure coordinated and seamless care. Assist patients with navigating behavioral health services, including scheduling appointments and connecting to internal and external resources. Promote timely access to care by identifying and addressing barriers such as transportation or insurance. Communicate clearly and compassionately with patients and families. Collaborate closely with multidisciplinary teams to support patient-centered care. Maintain up-to-date knowledge of community-based resources and referral options. Document patient interactions and care coordination activities in accordance with organizational and regulatory standards. Participate in team meetings, case reviews, and care coordination discussions. Minimum Qualifications : Minimum of 2 years of experience in Human Services related field, medical related field, customer service, client/patient interfacing experience required OR Associate’s degree required, bachelor’s degree preferred. EDUCATION: AS (Required) LICENSES / CERTIFICATIONS: PHYSICAL REQUIREMENTS: S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements. Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations. PAY RANGE: $20.00 - $26.00 CITY: Rochester POSTAL CODE: 14606 The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts. Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.