Access & Opportunity Program Manager

Job description

Department: 85018 Wake Forest University Health Sciences - Academic Office of Justice & Belonging Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: Fully Remote Role from these states: AL, AK, AR, AZ, DE, FL, GA, IA, ID, IL, IN, LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY. Preference for someone to be in our North Carolina market. Due to complex requirements, remote work is NOT permitted for short or long periods in: CA, CO, CT, HI, MA, MD, MN, NJ, NY, OR, RI, VT, WA and working Internationally (this includes working while on vacation). No relocation, No Sponsorship or transfer of visa for this position now or in the future. Pay Range: $51.05 - $76.60 The Academic Experience and Environment subfunction of the Office of Access & Opportunity, is dedicated to fostering engagement, advancement, and meaningful experiences for every learner, educator, and teammate, driving educational excellence, innovative research, and transformative healthcare. The Program Manager will support the development, implementation, and optimization of processes, policies, practices, and structures that promote a dynamic and accessible learning environment that fosters inclusion and belonging FOR ALL. Through close collaboration with the Operations Director for Academic Experience & Environment and other leaders, the Program Manager will integrate best practices into the design, delivery, and evaluation of educational initiatives, academic programming, and operational strategies to ensure measurable outcomes. This role offers a unique opportunity to advance enterprise-wide and cross-unit initiatives related to teammate engagement, organizational culture, community partnership, health access, and patient experience Major Responsibilities: Provide comprehensive program management from concept to implementation for division-wide impact,, ensuring progress and deliverables to leaders. Responsibilities include identifying key milestones and metrics; risk mitigation, planning, overseeing, monitoring, and evaluating programs; developing and maintaining timelines; and contributing to strategic planning. Oversee day-to-day technical operations, including scheduling, meeting facilitation, and logistics. Collaborate with subject matter experts to address technical and operational barriers and prevent delays. Proactively identify potential challenges and recommend improvements as priorities and needs evolve. Maintain close collaboration with program managers and strategists across Access & Opportunity to ensure cohesion and alignment among Centers of Excellence, divisions, and sub-functions, promote synergy, and foster a collaborative culture. Cultivate cross-unit partnerships (e.g., Faculty Affairs, Educational Programs, Graduate Medical Education) to initiate and implement educational initiatives, academic programming, and operational strategies that drive the Academic Experience and Environment portfolio and roadmap and maintain focused alignment with the Dean and Chief Academic Officer. Design and maintain program materials such as forms, manuals, newsletters, presentations, and web resources. Prepare and deliver periodic analyses and reports on program progress and trends and collaborate with the Operations Director on content and curriculum curation and design. Oversee the planning, coordination, and execution of key events and celebrations, including developing event concepts, managing logistics and timelines, coordinating with internal and external stakeholders and vendors, and participant feedback. Shared financial stewardship related to programming (budget, cost savings, expenses, etc.). Licensure, Registration, and/or Certification Required: N/A Education Required: ​​ Bachelor’s Degree is required in Leadership Development, Business, Organizational Development, Human Resources, or Related Field Experience Required: Seven years of program or project management experience is required, including experience within an academic setting. Preferred: Advanced degree preferred. Knowledge, Skills & Abilities Required: Commitment to advancing Access & Opportunity and fostering a positive, supportive, and safe environment for all learners, teammates, patients, and community members. Demonstrated project management skills, including analytical, organizational, and time management abilities. Proven independent problem-solving skills; self-motivated and accountable with the ability to set goals, manage competing and time-sensitive priorities, meet deadlines, and perform well under pressure. Ability to exercise sound judgment and discretion in fulfilling responsibilities. Strong interpersonal and relationship-building skills to collaborate effectively with partners across units, and management skills to facilitate work within and across teams. Excellent oral and written communication skills. Proficiency with document, database, and presentation tools (e.g. Microsoft Office Suite, Redcap). Ability to work effectively with individuals and teams representing a broad range of backgrounds, roles, and perspectives, both in-person and within a remote environment; demonstrates adaptability and the capacity to navigate priorities in an evolving and ambiguous landscape Preferred : Background in academic learning health systems is strongly preferred. Physical Requirements and Working Conditions: Work can require non-traditional hours (early mornings or late evenings and/or weekends). Work is hybrid and requires the flexibility of working from home office as well as other Advocate Health work locations as required (Charlotte, Winston Salem, Chicago, Milwaukee, etc.). Must be able to work with a high volume of activities/projects with short deadlines. Must possess critical thinking, emotional intelligence, and the ability to concentrate. Must be able to deal with intense, emotionally charged issues. Work requires the use of a telephone/computer and sitting for prolonged periods of time. Walking, standing, lifting, bending, reaching, stooping, pushing, and pulling are required for a moderate amount of time. May lift and carry up to 40 pounds on an intermittent basis. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.