Accessibility Desk Staff

Job description

Job Description Job Title: Accessibility Desk Staff Division: Operations Department: Accessibility Reports to: Accessibility Desk Lead Position Type: Unpaid Volunteer Location: Remote with occasional in-person meetings (location-dependent), expected to be on-site during convention dates About Anthro SoCal Anthro SoCal is a community-driven convention celebrating furry fandom through art, performance, gaming, and social connection. Our success depends on the dedication and enthusiasm of our volunteer team. Anthro SoCal was formally known as Another Furry Con in 2024-2025. Position Overview The Accessibility Desk Staff member is a dedicated advocate for inclusivity and guest comfort, serving as the primary resource for attendees navigating the convention with specific access needs. In this staff-level role, you will remain seated at a stationary service desk to provide specialized guest assistance, answer questions regarding the venue's accessibility features, and help distribute accommodations. If you are an empathetic, clear communicator who thrives in a welcoming, customer-service-driven environment, then you would be a good fit for this role. Time Commitment Year-round: None As convention approaches: Attend online staff meetings and trainings when requested Convention weekend: On-site presence is required with flexible hours. Must plan to work the minimum volunteer hour requirement posted on the website Pre and post-convention: None Key Responsibilities Your shift will center around desk-based hospitality, policy communication, and direct attendee assistance: Desk-Based Guest Services: Maintain a consistent, welcoming presence while remaining seated at the Accessibility Desk to greet and assist attendees who require support or information Accessibility Inquiries: Provide clear, accurate, and polite information regarding venue logistics, elevator locations, quiet spaces, and specific panel room seating arrangements Accommodations Distribution: Assist in verifying, logging, and distributing convention-specific accessibility resources (such as specialized badges, ribbons, or other assistive materials) according to established department protocols Qualifications Required: Punctuality & Desk Presence: Strict adherence to your scheduled shift times. Because attendees rely heavily on this dedicated resource, remaining at the desk and ready to assist during your shift is critical Physical Adaptability: Comfort with staying seated at a stationary service desk for the duration of a multi-hour shift Aptitude for Learning: A proven ability to quickly memorize venue layouts, ADA-compliant routes, and internal convention accommodation policies during staff training Professionalism & Empathy: Strong interpersonal skills to handle interactions with a diverse group of attendees with absolute patience, discretion, and a reassuring demeanor Preferred: Customer Service or Advocacy Experience: Prior experience in hospitality, front-desk reception, guest relations, or working directly within disability services or accessibility advocacy roles Fandom & Convention Knowledge: An understanding of convention culture, community dynamics, and the unique layout or social expectations of fan-driven events, enabling you to anticipate specific attendee needs What We Offer While this is an unpaid volunteer position, we provide: Free convention membership and staff perks Staff hospitality (meals/snacks during your shifts at-con) Exclusive staff events and social opportunities Recognition in convention materials Experience in event management and team leadership A supportive, creative community environment References and recommendation letters upon request Anthro SoCal is committed to creating an inclusive environment. We welcome volunteers of all backgrounds, experiences, and skill levels. All volunteers must be 18 years of age or older.