Account Advisor, Public Sector

# Who we are: Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes. Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our [blog](https://careers.geotab.com/blog/) and follow us @InsideGeotab on [Instagram](https://www.instagram.com/insidegeotab/). # Who you are: We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking an Account Advisor who empowers customers to fully leverage the value of Geotab solutions by aligning internal resources, facilitating solution adoption, and delivering data-driven, actionable insights. By integrating customer enablement with sophisticated data engagement strategies, the Account Advisor ensures scalable success, solution loyalty, and continuous improvement across key accounts. If you love technology, and are keen to join an industry leader — we would love to hear from you! # What you'll do: The Account Advisor functions as a strategic partner and trusted advisor to customers, responsible for driving long-term account growth, retention, and demonstrable return on investment (ROI) through effective relationship management and operational execution. # How you'll make an impact: - Act as the primary point of contact for assigned accounts, understanding their unique business needs, challenges, and objectives. Advocate for customer interests within the organization to ensure that Geotab solutions are tailored to their specific requirements and deliver optimal value. - Drive operational excellence by coordinating internal resources, managing account-related processes, and ensuring seamless communication between the customer and Geotab's various departments. Monitor account health, identify potential risks, and proactively address issues to prevent customer churn. - Build and maintain strong, long-term relationships with key stakeholders within customer organizations, including executives, managers, and technical staff. Conduct regular business reviews to assess performance, identify areas for improvement, and explore opportunities for expansion. - Develop and execute account plans that drive growth and retention by identifying upselling and cross-selling opportunities, promoting solution adoption, and demonstrating the tangible value of Geotab solutions. Track key metrics, analyze trends, and adjust strategies as needed to achieve account goals. - Leverage Geotab's data and analytics capabilities to provide customers with actionable insights that help them optimize their operations, improve efficiency, and achieve their business objectives. Present data in a clear and concise manner, highlighting key trends and recommendations. - Partner and collaborate effectively with internal teams, including sales, support, product, and engineering, to ensure that customer needs are met and expectations are exceeded. Facilitate communication and information sharing to drive alignment and resolve issues promptly. - Work closely with customers to define and track key performance indicators (KPIs) that demonstrate the ROI of Geotab solutions. Provide regular reports and analysis to quantify the value delivered and showcase the impact on their business. - Lead Implementation strategies to ensure solution stickiness and prevent customer churn. Continuously monitor customer satisfaction, solicit feedback, and identify areas for improvement. Drive innovation and share best practices to enhance the customer experience. - Develop processes and systems that enable scalable success across assigned accounts. Leverage technology and automation to streamline workflows, improve efficiency, and ensure consistent service delivery. # What you'll bring to this role: - 5–8 years of experience in customer-facing roles such as account management, customer support, or program coordination, ideally in the public sector or fleet management industry, with experience supporting complex contracts, cross-functional projects, escalated issues, and process documentation. - Bachelor’s Degree in Business, Engineering, Computer Science, or a related field. - Equivalent combination of education and/or work experience in a related field may be substituted. - Proven ability to manage complex, long-term customer relationships, particularly within government or large fleet environments, acting as a trusted advisor to ensure solution adoption and satisfaction. - Exceptional skill in delivering proactive operational support and building strong customer trust through seamless communication and internal advocacy. - In-depth understanding of government procurement and the unique operational challenges of fleet environments. - Strong ability to articulate solution ROI and leverage data to provide actionable business insights that drive customer optimization. - Excellent written and verbal communication skills, coupled with strong time management and attention to detail for efficient account management. - Advanced proficiency in Salesforce, Jira, and Google Workspace. - Comfortable working cross-functionally in a fast-paced environment and eager to grow into more strategic responsibilities. - Up to 20% domestic/international travel may be required. If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply. **Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.** # Why job seekers choose Geotab: Flex working arrangements Home office reimbursement program Baby bonus & parental leave top up program Online learning and networking opportunities Electric vehicle purchase incentive program Competitive medical and dental benefits Retirement savings program **\*The above are offered to full-time permanent employees only** # How we work: At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology! Geotab verifies candidates' eligibility to work in the United States through [E-Verify](https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf), an internet-based system operated by [U.S. Citizen and Immigration Services](https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf). # Other employment statements: Geotab will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at . Geotab provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Geotab complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Geotab expressly prohibits any form of workplace harassment or discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Geotab's employees to perform their job duties may result in discipline up to and including discharge. If you would like more information about our EEO program or wish to file a complaint, please contact our EEO officer, Klaus Boeckers at . For more details, view a copy of the EEOC's [Know Your Rights poster](https://www.dol.gov/sites/dolgov/files/OFCCP/regs/compliance/posters/pdf/22-088_EEOC_KnowYourRights.pdf). By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our [Privacy Policy](https://www.geotab.com/privacy-policy/). Click [here](https://docs.google.com/document/d/1uE3uV2SSp0YnYx4utU9QdhN8Q_RzqMphI_pVJyVWQn8/edit?tab=t.0) to read our Privacy Notice. The annual base salary for this position is the expected annual salary for this role, and may be subject to change. Geotab offers various perks and benefits and other compensation components that an individual may be eligible for. The actual base salary for this position depends on a variety of factors such as but not limited to skills, qualifications, education and overall experience, including the location the applicant lives while performing the job. This also includes equity with other team members and alignment with local market data. All offers of employment are contingent upon proof of eligibility to work and the individual's ability to pass a background check. Hiring Range $110,000—$125,000 USD