Account Analyst

Job description

Job Title: Account Analyst Department: Commercial Reporting to: Sr. Key Account Manager Location: Abidjan, CDI Contract type: Permanent, full time, local Starting date: ASAP 2026 PUR Description PUR is a global B Corp helping companies act for climate, nature and people through nature-based projects. Since 2008, we have worked with leading companies to restore ecosystems, support farmers and communities, and build more resilient supply chains. Our projects include agroforestry, regenerative agriculture, reforestation, and ecosystem restoration, across more than 30 countries. We work closely with local partners, farmers, cooperatives, NGOs and businesses to design projects that are adapted to each landscape and community. This local approach is key to creating long-term impact — for the climate, biodiversity, soil, water, and livelihoods. Today, PUR has more than 200 team members across 16 countries, with key offices in Paris and Toronto. As the world faces growing climate and biodiversity challenges, PUR is helping global companies move from ambition to action. Role Overview The Account Officer is responsible for supporting the Key Account Manager in managing a portfolio of clients. You will support the success of strategic / growth accounts in the cocoa supply chain mainly. This role involves building and maintaining strong, long-term partnerships, understanding client needs, ensuring program delivery and profitability, and identifying opportunities for growth including timely fulfilment of contractual obligations and reporting. Key Responsibilities Client Relationship Management Develop and maintain strong, trust-based relationships with assigned clients. Learn to understand client needs, objectives, CSR strategy, sourcing strategy, supply chains, commodities, and regions. Help formalize and structure client needs and expectations with the internal team (PUR) and communicate key product and service information back to the client team. Coordinate internally with transversal teams to identify client concerns and contribute to providing solutions that ensure client satisfaction and long-term relationship building. Participate in organizing project visits to support upsell and cross sell understand project impact and strengthen client relationships Contribute to account mapping and relationship-building efforts on strategic or growth accounts, identifying opportunities to expand the relationship under the supervision of a manager. Support Client Upsells (Same Product, Same Geography) Assist in identifying and pursuing upsell opportunities with existing clients, ensuring alignment with their current needs and business objectives. Contribute to cross-sell initiatives by helping identify complementary products or services that could benefit the client, working closely with the Business Development team when needed. Support the execution of upsell initiatives to contribute to business growth and profitability, under the guidance of senior team members. Track and report on the progress of upsell activities, ensuring they are aligned with the client’s goals and contributing to the overall growth strategy. Reporting & Performance Tracking Assist in tracking and reporting on global account profitability, ensuring alignment with financial targets with guidance from senior team members. Ensure the accuracy, consistency, and timely delivery of client and operational reports by coordinating effectively with the Data and Operations teams. Support the monitoring of the fulfilment of contractual obligations, ensuring deadlines are met and accuracy is maintained. Collaborate with internal teams to facilitate program implementation and identify potential risks and assist in developing mitigation strategies. Manage opportunities within CRM/NetSuite keeping internal tools up-to-date and analysing data to support team decision-making and strategy. Support Commercial Strategy Development Assist with Collaborating with Business Development and broader commercial teams to understand the competitive environment and support RFPs processes Support contractual discussions with clients by working closely with the legal and Business Development teams, ensuring alignment with client expectations and business goals. Help analyse client KPIs and key metrics to inform decisions making providing insights to senior team members for account management strategies. . Maintain an up-to-date understanding of PUR’s standard offerings, the company’s Pitch, and differentiation factors, ensuring accurate communication with clients. Conflict Resolution & Problem Solving Identify potential issues and risks, and raise the subject to the managers We are looking for a candidate who: Has 1-3 years of experience in account management, operational or client reporting, client success, project coordination, or a related field. Builds strong relationships and communicates effectively with diverse stakeholders. Is organized, proactive, and able to manage multiple priorities. Demonstrates strong analytical and problem-solving skills. Has a commercial mindset and is eager to contribute to account growth. Enjoys working in a collaborative, international, and fast-paced environment. Is interested in sustainability, agricultural supply chains, and nature-based solutions. Is fluent in English and French; additional languages are a plus Recruitment process: Interview with the Talent Acquisition Manager Interview with the Hiring Manager and Case study References check