Account Delivery Manager

Job description

AMPECO is one of the most innovative companies in the area of electric vehicle charging infrastructure - an industry that aims to change the world by making charging easier for everyone. As electric vehicles (EVs) drive a transformation of the transport and mobility sectors, AMPECO is at the forefront of that grand revolution, and we’re just getting started. Our product - the AMPECO EV Charging Platform - is a business-critical SaaS platform used by companies to manage their EV charging infrastructure, processes and energy use. It’s already in use by companies all over the world, from North and South America to Europe, Asia and Australia. Our team is highly motivated, capable, and committed to our mission. We are looking to expand it with like-minded, capable people, eager to give, learn and grow with us. **About the role** At AMPECO the Account Delivery Manager (ADM) is the central role in servicing our clients: one person who owns the customer end-to-end and orchestrates a constellation of specialists around them. You’ll be the primary point of contact for your customers’ operational and technical teams, driving value across the full lifecycle - from greenfield onboarding, through day-to-day operations, to long-term satisfaction. You don’t need to be the deepest expert in every area, you need to know when, how and why to pull in our specialists, and you're comfortable working hands-on in the platform and resolving service requests directly when that's what moves the customer forward. If you thrive on ownership, problem-solving and building relationships, this is a chance to shape how AMPECO delivers for its enterprise clients. ### What you’ll do **Own the customer relationship** • Own a portfolio of customers end-to-end, building a deep understanding of their business model, technical environment and commercial goals; • Act as the primary point of contact for operational and technical stakeholders, ensuring their priorities and our platform stay aligned; • Handle straightforward commercial topics directly, and partner with Business specialists on contract negotiations, expansion and C-level relationships. **Run service delivery and operations** • Own incident and escalation management end-to-end - from SLA tracking and governance of open items to direct, hands-on resolution of service requests where your involvement is the fastest path to a customer outcome; • Manage the onboarding of new customers in collaboration with AMPECO’s experts; • Run a clear cadence of operational reviews, status updates and account health checks so nothing drifts. **Orchestrate the specialists supporting you** • Know when, how and why to pull in Business or Technical specialists - and provide the needed context so they can address the request of the customer quickly; • Translate customer needs into structured requirements, then work with product, engineering and solution teams to assess feasibility, scope and timelines; • Keep internal stakeholders aligned and the customer informed throughout cross-functional delivery. **Advise and shape the product** • Act as a trusted advisor on day-to-day product use and adoption, and signal expansion opportunities as they emerge; • Surface customer feedback, recurring patterns and product gaps to internal stakeholders so we keep improving the platform; • Stay current on eMobility, EV charging trends and our evolving product capabilities. ### What we’re looking for • 3+ years in a customer-facing role at a software company - Account Management, Technical Account Management, Customer Success, Service Delivery or similar. B2B SaaS or complex B2B products preferred; • A track record of building strategic relationships with both operational and technical stakeholders; • Solid technical fluency: you can reason about software architecture, integrations and SaaS platforms, and translate between business and technical conversations; • Strong project management and coordination skills, with experience driving cross-functional delivery against deadlines; • Comfort in orchestrating internal experts and aligning multiple parties around a common goal; • A growth mindset - you pick up new skills as the role and product evolve; • Fluent written and spoken English. ### What we offer • A seat at a fast-growing company on the path to becoming a global industry leader; • A team of highly experienced people who genuinely enjoy working together; • Flexible working hours; • A bonus day off for your birthday; • 5 additional vacation days per year after your first year with us; • Social events and team buildings worth showing up for; • Medical insurance with generous coverage - for you and your family; • Monthly shared-mobility allowance (Spark and GOeGO); • EV week - a company electric car for your personal use every 1-2 months.