Account Director

Job description

Thought Machine's mission is bold – to properly and permanently rid the world's banks of legacy technology. To achieve this, we have developed the foundations of modern banking through core and payments technology which run natively in the cloud. What we are attempting is hard and means we need great people working together to build great technology. We have grown rapidly in the past few years – growing our team to more than 550 individuals across offices in London, New York, Singapore, Sydney and our newly established Engineering Hub in Lisbon. We have raised more than £500m in funding and our investors include Molten Ventures, Eurazeo, Intesa Sanpaolo, Temasek, Nyca Partners, JPMorgan Chase Strategic Investments, Standard Chartered Ventures, and more. We have created a culture that enables our team to produce the best work in the industry while ensuring we have fun along the way. We're regularly cited as having a fantastic workplace culture and have been recognised by Sifted magazine as having one of the highest Glassdoor ratings for a UK fintech company and the industry's most generous employee share package. Named one of the world's most innovative fintechs by Global Finance Magazine, we were also recognised by the Financial Times as one of Europe's fastest-growing companies for two consecutive years—and a UK Best Employer for 2026. Thought Machine is seeking an experienced Account Director to drive and own commercial growth of our clients located across Latin America. This pivotal role involves driving existing accounts forward, identifying new commercial opportunities within client organizations, managing renewals and upsells, and cultivating relationships across executive teams, program management, procurement, legal, and compliance functions. Duties: - Develop and execute annual account plans aligned with Thought Machine and client strategic priorities, ensuring stakeholder buy-in and adapting plans as needed. - Manage client renewals. - Establish and nurture trusted advisor relationships with key account business, technology and operations stakeholders and executive sponsors, serving as a key point of contact between the client and Thought Machine. - Collaborate closely with internal teams to ensure exceptional client satisfaction and successful project delivery. - Provide clear and regular updates on initiative progress to both internal and external stakeholders. - Monitor and analyse client product usage, forecast key account metrics, and drive net new revenue growth through proactive account management. - Assist clients in crafting internal and external communications, including system demonstrations, presentations, workshops, and business case development. Requirements: Essential: - Spanish fluency. - Proven track record in enhancing client engagement, driving revenue growth, and identifying new opportunities within existing accounts. - Strong ability to build and maintain deep client relationships, including experience managing high-level stakeholders up to executive level. - Comprehensive understanding of banking organizations, their cultures, markets, and operational dynamics. - Previous involvement in technology transformation projects within financial institutions, coupled with experience in relationship or account management. - Knowledge of financial products and key business metrics within banking (e.g., cost-income ratios, net interest margin). - Experience managing multiple projects simultaneously with meticulous attention to detail. - Excellent negotiation, verbal, and written communication skills. Benefits - Highly competitive salary - Healthcare, vision and dental - 25 days holiday - Unlimited paid safe and sick time - 401K matching (up to 7%) - $750 per year flexible spend benefit - Share options - Commuter Pass - Flexible Spending Account (FSA) - Life and long-term disability insurance - All the latest tech you need - A talented and experienced team as your colleagues - An environment where we encourage learning and progress We actively hire candidates who demonstrate technical excellence in their field and welcome people of all ages and backgrounds, providing everyone with equal access to professional development. You are encouraged to apply even if your experience doesn't accurately match the job description. We also encourage applications from those with different abilities, including candidates with ADHD, autism, dyslexia or dyspraxia.