This role leads food-focused workstreams across the Co-op account, with responsibility spanning store POS, local marketing, and integrated campaigns. You will act as the senior day-to-day lead across these areas, ensuring all activity is connected, scalable, and delivered effectively — from national campaigns through to in-store execution. You will play a key role in translating strategy into practical delivery across retail environments.Key Responsibilities:Account Leadership & Client ManagementLead client relationships across food-related workstreamsGuide stakeholders across store, local, and campaign activityProvide clear, proactive recommendationsStore POS & Retail DeliveryOversee the delivery of all store POS and in-store assetsEnsure accuracy, consistency, and quality across formatsWork closely with the production hub and print partner (HHG) on production Local MarketingLead local marketing strategies and toolkit deliveryEnsure scalable and adaptable solutions for regional activity, always looking at an automation first approachMaintain alignment between national and local outputCampaign DeliveryOversee integrated campaigns across food categoriesEnsure alignment between national campaigns and store executionCreative & Production OversightCollaborate with Creative and Production teams to deliver high-quality workMaintain oversight of timelines, resourcing, and delivery risksCommercial ManagementLead on budget tracking, forecasting, and cost managementEnsure efficient delivery within agreed budgetsOwn monthly retainer and project finance reporting as part of the monthly MI reportAccount DevelopmentCreate and own the Annual Development Plan for your area regularly reviewing and updating to ensure we are on track to meet objectivesIdentify opportunities to grow store, local, and campaign workstreamsDrive improvements in efficiency and executionHold monthly account review sessions with clients Reporting & PerformanceOwn reporting across delivery, performance, and financialsLead monthly client reporting and forward planning sessionsTeam Leadership & DevelopmentLine manage and mentor a team, providing guidance, feedback, and development supportEnsure effective workload management and clear roles across the account teamFoster a collaborative, positive, and high-performing team environmentAct as a senior escalation point for any delivery or client challengesWays of Working & CollaborationWork closely with internal ITG teams across creative, production, and the Campaign Production Hub teams to ensure a quality and efficient deliveryWork closely and collaboratively with other Account Directors to share best practice, implement change, drive efficiencies and ensure we ‘show-up’ to the client as a unified teamDrive best practice across briefing, delivery, trafficking, and reporting processesIIdentify and implement improvements to ways of working to increase efficiency and qualityEnsure strong integration across all disciplines working on the accountRequirementsLeadership: Strong people manager with the ability to develop and support team membersClient Partnership: Builds trusted, long-term relationships and acts as a strategic advisor with senior clients Commercial Acumen: Highly confident managing budgets, forecasting, and financial performanceStrategic Thinking: Understands the bigger picture and aligns delivery to client and business objectivesCreative Judgement: Strong eye for quality and detail across creative and production outputsCommunication & Influence: Clear, confident communicator with clients and senior stakeholdersProblem Solving: Proactively identifies and resolves challengesResilience & Pace: Thrives in a fast-paced environment with multiple prioritiesShared Expectation:While each AD role has a primary focus area, all Account Directors are expected to:Support across other areas of the account as requiredCollaborate closely to ensure a joined-up, consistent client experienceContribute to overall account performance, growth, and team successBenefitsWork’s a treat!Perks at ITG — alongside a competitive salary, here's what you can look forward to:Time off that works for you — 25 days' holiday + bank holidays, a paid Wellbeing Day, flexible bank holidays to honour cultural or religious observances, and the option to buy or carry over up to 5 extra days.Flexibility & lifestyle — Smart Working with up to 40% from home, and after 12 months, the option to work from abroad for up to 90 days a year.Family & life milestones — Enhanced family friendly leave, 3 extra days for your wedding/honeymoon, and an Employee Assistance Programme whenever you need support.Financial perks — Pension scheme, Corporate Medical Cash Plan, electric car salary sacrifice scheme, and tax-efficient payroll giving to your favourite charities.Growth & recognition — Funding for professional qualifications, monthly Employee of the Month awards (£250 bonus), and referral bonuses of up to £1,500.Community & wellbeing — Regular Wellbeing Workshops, 30+ Wellbeing Champions, a paid Volunteer Day, and an online perks platform with discounts on top brands, days out, and gym memberships.What next? Like what you see? Drop us your application and someone from our team will be in touch.We Value DiversityWe champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we’re always stronger together.ITG have a number of community groups available to employees and exist to offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other.What next?If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.#LI-SC1
This role leads food-focused workstreams across the Co-op account, with responsibility spanning store POS, local marketing, and integrated campaigns. You will act as the senior day-to-day lead across these areas, ensuring all activity is connected, scalable, and delivered effectively — from national campaigns through to in-store execution. You will play a key role in translating strategy into practical delivery across retail environments.
Key Responsibilities:
Account Leadership & Client Management
- Lead client relationships across food-related workstreams
- Guide stakeholders across store, local, and campaign activity
- Provide clear, proactive recommendations
Store POS & Retail Delivery
- Oversee the delivery of all store POS and in-store assets
- Ensure accuracy, consistency, and quality across formats
- Work closely with the production hub and print partner (HHG) on production
Local Marketing
- Lead local marketing strategies and toolkit delivery
- Ensure scalable and adaptable solutions for regional activity, always looking at an automation first approach
- Maintain alignment between national and local output
Campaign Delivery
- Oversee integrated campaigns across food categories
- Ensure alignment between national campaigns and store execution
Creative & Production Oversight
- Collaborate with Creative and Production teams to deliver high-quality work
- Maintain oversight of timelines, resourcing, and delivery risks
Commercial Management
- Lead on budget tracking, forecasting, and cost management
- Ensure efficient delivery within agreed budgets
- Own monthly retainer and project finance reporting as part of the monthly MI report
Account Development
- Create and own the Annual Development Plan for your area regularly reviewing and updating to ensure we are on track to meet objectives
- Identify opportunities to grow store, local, and campaign workstreams
- Drive improvements in efficiency and execution
- Hold monthly account review sessions with clients
Reporting & Performance
- Own reporting across delivery, performance, and financials
- Lead monthly client reporting and forward planning sessions
Team Leadership & Development
- Line manage and mentor a team, providing guidance, feedback, and development support
- Ensure effective workload management and clear roles across the account team
- Foster a collaborative, positive, and high-performing team environment
- Act as a senior escalation point for any delivery or client challenges
Ways of Working & Collaboration
- Work closely with internal ITG teams across creative, production, and the Campaign Production Hub teams to ensure a quality and efficient delivery
- Work closely and collaboratively with other Account Directors to share best practice, implement change, drive efficiencies and ensure we ‘show-up’ to the client as a unified team
- Drive best practice across briefing, delivery, trafficking, and reporting processesI
- Identify and implement improvements to ways of working to increase efficiency and quality
- Ensure strong integration across all disciplines working on the account
Requirements
- Leadership: Strong people manager with the ability to develop and support team members
- Client Partnership: Builds trusted, long-term relationships and acts as a strategic advisor with senior clients
- Commercial Acumen: Highly confident managing budgets, forecasting, and financial performance
- Strategic Thinking: Understands the bigger picture and aligns delivery to client and business objectives
- Creative Judgement: Strong eye for quality and detail across creative and production outputs
- Communication & Influence: Clear, confident communicator with clients and senior stakeholders
- Problem Solving: Proactively identifies and resolves challenges
- Resilience & Pace: Thrives in a fast-paced environment with multiple priorities
Shared Expectation:
- While each AD role has a primary focus area, all Account Directors are expected to:
- Support across other areas of the account as required
- Collaborate closely to ensure a joined-up, consistent client experience
- Contribute to overall account performance, growth, and team success
Benefits
Work’s a treat!
Perks at ITG — alongside a competitive salary, here's what you can look forward to:
- Time off that works for you — 25 days' holiday + bank holidays, a paid Wellbeing Day, flexible bank holidays to honour cultural or religious observances, and the option to buy or carry over up to 5 extra days.
- Flexibility & lifestyle — Smart Working with up to 40% from home, and after 12 months, the option to work from abroad for up to 90 days a year.
- Family & life milestones — Enhanced family friendly leave, 3 extra days for your wedding/honeymoon, and an Employee Assistance Programme whenever you need support.
- Financial perks — Pension scheme, Corporate Medical Cash Plan, electric car salary sacrifice scheme, and tax-efficient payroll giving to your favourite charities.
- Growth & recognition — Funding for professional qualifications, monthly Employee of the Month awards (£250 bonus), and referral bonuses of up to £1,500.
- Community & wellbeing — Regular Wellbeing Workshops, 30+ Wellbeing Champions, a paid Volunteer Day, and an online perks platform with discounts on top brands, days out, and gym memberships.
What next? Like what you see? Drop us your application and someone from our team will be in touch.
We Value Diversity
We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.
We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.
At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we’re always stronger together.
ITG have a number of community groups available to employees and exist to offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other.
What next?
If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.
#LI-SC1
Hello! We are Inspired Thinking Group (ITG).Big brands like Costa, KFC, PUMA, John Lewis & Partners, M&S, Jaguar Land Rover (JLR), and many more trust ITG to deliver the halo of engaging, tech-powered, agile content that helps them connect with their customers. Bringing this to life are our amazing ITGers (1400+), and we know they’re at their best when we get their working environment right. That means prioritising their Wellbeing through our dedicated, award-winning programme and team of 50+ Wellbeing Champions. It means platforming diversity and inclusion at every opportunity, including our Together Groups which help establish connections within our diverse communities. It means taking sustainability seriously by planting trees in areas hit by climate change, joining the UN Global Compact, and being named the Best Sustainable Technology-Led Marketing Agency in Europe. Most of all, it means building on the culture of fun and togetherness that sets us apart in our industry. Sound good? Check out our vacancies and apply today!
Hello! We are Inspired Thinking Group (ITG).
Big brands like Costa, KFC, PUMA, John Lewis & Partners, M&S, Jaguar Land Rover (JLR), and many more trust ITG to deliver the halo of engaging, tech-powered, agile content that helps them connect with their customers. Bringing this to life are our amazing ITGers (1400+), and we know they’re at their best when we get their working environment right.
That means prioritising their Wellbeing through our dedicated, award-winning programme and team of 50+ Wellbeing Champions. It means platforming diversity and inclusion at every opportunity, including our Together Groups which help establish connections within our diverse communities. It means taking sustainability seriously by planting trees in areas hit by climate change, joining the UN Global Compact, and being named the Best Sustainable Technology-Led Marketing Agency in Europe.
Most of all, it means building on the culture of fun and togetherness that sets us apart in our industry.
Sound good? Check out our vacancies and apply today!
