Account Director

Job description

Superside is hiring an Account Director to lead and grow a portfolio of strategically important enterprise customers. You’ll own the full customer lifecycle, from pre-sale scoping through delivery, renewal, and expansion, ensuring customers see Superside as a long-term creative partner. This role sits at the intersection of customer strategy, commercial growth, and delivery. You’ll lead cross-functional teams, manage senior stakeholders, and drive retention, expansion, and high-quality delivery across complex accounts. ### What you’ll do - Own the end-to-end relationship for 5–10 enterprise customers, driving retention, expansion, and executive trust. - Develop and execute account growth strategies, identifying upgrade and expansion opportunities. - Lead renewals and commercial negotiations in partnership with leadership. - Build strong relationships with senior stakeholders and procurement teams. - Translate customer goals into scalable creative programs and solutions. - Partner with Project Managers and Producers to ensure seamless delivery across workstreams. - Act as the senior escalation point, resolving issues quickly and maintaining customer confidence. - Monitor account health, burn rates, and pacing to ensure performance and profitability. - Develop ROI-driven business cases that demonstrate the value of Superside’s model. - Identify opportunities to leverage AI and automation to improve customer outcomes. - Coach and develop PMs and Producers to raise the bar on delivery and customer management. - Partner with Creative, Product, and Operations to align on resourcing and execution. ### What you'll need to succeed - 5–10+ years of experience in account management or client services in creative, marketing, or digital environments. - Proven track record of managing and growing enterprise or high-value global accounts. - 3–5+ years in an account leadership role (e.g., Senior Account Manager, Group Account Manager, or equivalent). - Strong commercial acumen with ownership of revenue, retention, and growth targets. - Experience working with enterprise, SaaS, D2C, or B2B clients. - Proven ability to manage senior stakeholders and navigate complex organizations. - Experience leading and developing cross-functional teams. - Strong operational mindset with the ability to scale delivery while maintaining quality. - Ability to translate business objectives into actionable programs and outcomes. - Excellent communication skills with a structured, solution-oriented approach.