Account Director

Job Expectations Build your career and Australia’s future. Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements. A fantastic opportunity has presented itself for an Account Director reporting to General Manager Sales. A bit about your role As an Account Director, you will play a pivotal role in strengthening and growing nbn’s strategic customer relationships, creating meaningful partnerships that deliver long-term value for both our customers and the organisation. You will develop and execute strategic account plans and engagement strategies, identifying opportunities for mutual success and building a strong pipeline of growth opportunities across nbn’s product portfolio. Through thoughtful account management and a deep understanding of customer priorities, you will help drive revenue growth, enhance customer satisfaction, and support the achievement of nbn’s strategic objectives. In this role, you will work closely with internal and external stakeholders to align customer needs with nbn’s product value propositions, ensuring a collaborative and customer-centric approach to delivering outcomes. You will champion customer insights and account priorities across the business, influencing strategic decision-making and fostering strong cross-functional partnerships that enable exceptional account experiences and sustainable growth. A bit about you You are a commercially astute and relationship-focused sales professional with significant experience managing and growing strategic accounts within large, complex organisations. You have a proven track record of developing account strategies, identifying growth opportunities, and building trusted partnerships that create shared value. Your ability to connect the needs of customers with business objectives allows you to confidently navigate complex environments and deliver meaningful outcomes. You are a collaborative and influential leader who thrives on bringing people together to achieve a common purpose. With highly developed communication, negotiation, and stakeholder engagement skills, you build credibility at executive levels and foster strong networks both internally and externally. You are strategic in your thinking, proactive in your approach, and motivated by creating positive outcomes for customers, colleagues, and the communities nbn serves. Your ability to balance commercial priorities with genuine partnership ensures you can contribute to nbn’s continued success while helping shape the future of Australia’s digital connectivity. Application Process You may find that your experience does not match every requirement listed but, if this role has piqued your interest or resonates with where you are in your career, we encourage you to apply rather than self-select out. We are interested in transferable skills and your skills and perspective could be exactly what we would value to strengthen our team. Life at nbn To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them. A more inclusive working world nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women. Equal Opportunities for All We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing or calling our Recruitment Accessibility Enquiry Line at +61 2 8918 9990. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website. Please note that this role is a permanent opportunity and applications will close at midnight on Monday 14 September 2026. To be eligible for this role, you must have full working rights in Australia. Worker Type Permanent Time Type Full time