Account Director, Healthcare

Job description

ABOUT THE TEAM OpenAI’s mission is to build safe artificial general intelligence (AGI) which benefits all of humanity. This long-term undertaking brings the world’s best scientists, engineers, and business professionals into one lab together to accomplish this. In pursuit of this mission, our Go To Market (GTM) team is responsible for helping customers learn how to leverage and deploy our highly capable AI products across their business. The team is made of Sales, Solutions, Support, Marketing, and Partnership professionals that work together to create valuable solutions that will help bring AI to as many users as possible. ABOUT THE ROLE As an Account Director focused on Healthcare, you will own executive-level relationships with leading healthcare organizations, including integrated delivery networks (IDNs), health systems, academic medical centers, health insurers, digital health companies, and healthcare technology providers. You’ll help these organizations safely and effectively deploy OpenAI’s technology to improve clinical and administrative workflows, enhance patient and provider experiences, automate operational processes, and accelerate enterprise-wide AI adoption. This role blends enterprise sales expertise, technical depth, business acumen, and relationship-driven selling. You will collaborate closely with researchers, engineers, and healthcare-focused solution strategists to design secure, compliant, and high-impact AI deployments. This role is based in San Francisco. We use a hybrid work model of three days in the office per week and offer relocation assistance to new employees. IN THIS ROLE, YOU’LL: - Manage a focused portfolio of large healthcare provider, payer, and healthcare technology accounts, developing long-term strategic account plans. - Lead complex, multi-stakeholder sales cycles spanning clinical, operational, IT, digital transformation, and executive leadership teams. - Partner with Solutions and Research Engineering to design pilots that demonstrate measurable business impact and accelerate AI adoption. - Collaborate with compliance, privacy, and security teams to ensure responsible deployment of AI in regulated healthcare environments. - Own a revenue and consumption target; manage forecasts and pipeline reporting. - Monitor healthcare industry trends, AI regulation, interoperability standards, and policy changes to guide customer and product strategy. - Represent OpenAI at industry conferences and thought leadership events (e.g., HIMSS, ViVE, HLTH, Becker’s Healthcare). - Partner cross-functionally with Marketing, Partnerships, and Communications to build OpenAI’s Healthcare go-to-market motion. WE’RE SEEKING SOMEONE WITH EXPERIENCE INCLUDING: - 14+ years selling complex enterprise software, cloud, AI, or platform solutions to healthcare organizations. - Proven success achieving annual revenue targets >$2M+ in complex enterprise environments. - Experience managing C-suite relationships across healthcare organizations, including CIOs, Chief Digital Officers, Chief Medical Information Officers (CMIOs), Chief Information Security Officers (CISOs), and operational leaders. - Strong understanding of healthcare provider and payer organizations, including clinical operations, administrative workflows, digital transformation, patient engagement, or healthcare IT. - Familiarity with healthcare privacy, compliance, security, and regulatory considerations, including HIPAA. - Demonstrated ability to design and execute complex enterprise account and partnership strategies. YOU MIGHT THRIVE IN THIS ROLE IF YOU: - Are customer-centric and can translate complex healthcare and business challenges into transformative AI solutions. - Are passionate about improving healthcare through the safe, responsible, and ethical use of AI. - Are a builder who enjoys designing scalable systems and repeatable sales motions from the ground up. - Are a strategist who anticipates industry shifts and guides enterprise customers through them. - Are energized by ambiguity and motivated to create structure and clarity across complex, cross-functional engagements. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement https://cdn.openai.com/policies/eeo-policy-statement.pdf. Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form https://form.asana.com/?d=57018692298241&k=5MqR40fZd7jlxVUh5J-UeA. No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link https://form.asana.com/?k=bQ7w9h3iexRlicUdWRiwvg&d=57018692298241. OpenAI Global Applicant Privacy Policy https://cdn.openai.com/policies/global-employee-and-contractor-privacy-policy.pdf At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.