Account Director (Mandarin Speaker)

Job description

At Jellyfish, we believe in the power of diverse perspectives and inclusive collaboration. We welcome individuals who excel in collaborative, varied teams and value the unique contributions that each person brings to the table. Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that challenge the status quo, reinvent media activation, and craft influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfilment go hand in hand. Job Description Reporting to the Regional Director - South East Asia As an Account Director at Jellyfish, you will be responsible for driving client success, ensuring profitability, and fostering a high-performance team culture. You will serve as a strategic advisor to clients, aligning Jellyfish’s solutions with their business objectives while proactively identifying opportunities for growth and innovation. Additionally, you will mentor and support Senior Account Managers (SAMs) and Account Managers (AMs) while also identifying opportunities and challenges with the Managing Director and Capability Leads, ensuring operational excellence and cross-functional collaboration. Your primary responsibility includes: - Ensure best-in-class delivery to clients: be obsessed with their business, demand excellence and ensure work is accurate, bespoke to client and impactful to clients - A comprehensive understanding of the service your client is using: robust media knowledge, a thorough understanding of the production/creative process etc. - Drive cross-team collaboration to deliver integrated, client-centric solutions - Lead all cross functional responses, define outline/outputs from capability teams and responsible to review prior to ensure high client satisfaction - Lead QBRs with the cross functional teams and support the execution of client growth plans - Implement foundational best practices such as conference reports, timeline management w/PM/IP, roles & responsibilities to deliver client responses, proper internal check-ins, etc - Optimise team resources to enhance client (and internal) team satisfaction and profitability: identify process improvements, flag issues to VP/Client Partner and Capability teams and work to resolve - Drive client growth by achieving set targets and identifying expansion opportunities - Stay ahead of industry trends and contribute to marketing and innovation efforts - Mentor and support SAMs and AMs to foster a high-performing team - Implement best-in-class Client Management practices and financial reporting such as client forecasts, invoicing, budget reconciliation - Strengthen client relationships through engagement in events, webinars, Thought Leadership and case studies - Provide strategic guidance and develop high-quality briefs aligned with client objectives - Anticipate client needs, proactively address problems: offer innovative solutions, and drive strong NPS scores and retention - Identify and implement operational improvements - Delegate effectively to build confidence and capabilities in SAMs and AMs - Foster a culture of excellence, collaboration, and continuous improvement - Support onboarding and development of new hires with structured training plans Skills - Bilingual Fluency: Mandarin and English. - Good Commercial knowledge: Ability to build teams and scopes fit for client purpose, and know how to optimise to improve profitability and outputs - New Business Experience: Experience in participating in new business. Have a POV on pitch narrative, support / partner with Growth team on end-end process - Effective Communication and Presentation: Consistently delivers clear, persuasive, and actionable recommendations to internal teams and clients - Technical Expertise, plus breadth of knowledge: Client Management Directors should be technically excellent in their ‘bent’ (e.g. media/production) with a comprehension of the breath of JF offerings to be able to identify potential growth opportunities - Strategic Use of Data and Tools: Regularly uses platforms like Google Analytics to analyse performance data, generate insights, and guide decision-making that optimizes client outcomes and maximizes ROI - Strategic Thinking: Ability to anticipate client needs, proactively identify opportunities, and drive results - Proactive Problem-Solving: Tackles challenges with a calm, solutions-oriented mindset, resolving conflicts and identifying opportunities to strengthen processes, improve outcomes, and enhance client relationships - Collaboration and Team Leadership: Actively contribute to a collaborative, high-performing work environment by leading cross-functional teams effectively, fostering open communication, and ensuring the timely delivery of complex projects. - Commitment to Excellence: Demonstrates exceptional attention to detail by producing high-quality work that consistently meets or exceeds expectations, setting a standard of excellence for the team, and ensuring positive client satisfaction scores - Business Acumen: Ability to align Jellyfish’s solutions with client business objectives and drive account growth - CRM & Data Management: Experience managing client data in Salesforce or similar systems, ensuring accuracy and integrity - Leadership & Mentorship: Proven ability to guide and support junior team members, fostering professional growth and development Qualifications - 8-12 years of experience in client management for brand/media clients. - Bilingual fluency in Mandarin and English is mandatory. - Experience of MediaTech is required. - Experience in AAA account management with a commercial focus - Experience building teams and scopes fit for client's purpose, and know how to optimize to improve profitability and outputs - Experience participating in new business. Have a POV on pitch narrative, support/partner with the Growth team on the end-end process - Experience with platforms like Google Analytics to analyse performance data, produce insights, and guide decision-making that optimises client outcomes and maximizes Return on investment - Experience managing client data in Salesforce or similar systems, ensuring accuracy and integrity Note: We emphasise skills, expertise and behavioural attributes over years of experience and traditional degrees. If you want to join our collaborative team, we invite you to apply today with your resume in English. Additional Information Join Jellyfish and experience a workplace where we prioritise your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs. 💰 Reward: You'll be eligible to join our discretionary annual bonus scheme. 💫 Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am. and 6:30pm with flexible working hours. Unfortunately, there has been an increase in fake recruiters impersonating Jellyfish and unlawfully using our brand name. If you are unsure if an email with a job offer you have received is genuinely from Jellyfish, or if you suspect any fraudulent activity, please report it to talentacquisition@jellyfish.com.