Account Director, Mexico

Job description

About the role Vesta is looking for a senior payments leader to manage and expand one of our most strategic telecom partnerships in Mexico. This is not a traditional account management role. The Account Director will operate as a trusted advisor to telecom operators, helping them improve payment performance, reduce fraud exposure, and unlock measurable revenue through better authorization and recovery strategies. The person in this role will work directly with senior stakeholders at major telecom operators—particularly Telcel—while collaborating internally with Vesta’s fraud, data science, product, and engineering teams. The ideal candidate understands how payment authorization, fraud patterns, issuer behavior, and chargeback dynamics impact revenue in high-volume environments and can translate that expertise into actionable insights for clients. This is an opportunity to work at the intersection of payments, telecom, and data science, solving complex operational challenges that directly affect billions of transactions. Most payment processors simply move transactions. Vesta focuses on improving the economics of those transactions. This role allows you to work with some of the largest telecom operators to directly influence revenue recovery, fraud risk exposure, authorization performance, and customer retention. If you enjoy combining payments expertise, data analysis, and client leadership, this role offers a chance to have meaningful impact at scale. What you'll do Lead Strategic Telecom Partnerships You will own the relationship with key telecom clients in Mexico, serving as their primary advisor on payment performance, fraud mitigation, and authorization optimization. You’ll engage with senior leadership and operational teams to understand how payment behavior impacts revenue, churn, and customer experience—and help them improve those outcomes. Diagnose and Solve Payment Performance Issues Telecom operators process millions of transactions each month. When approval rates drop or fraud patterns shift, it can mean millions in lost revenue. You will: Analyze approval trends, issuer behavior, and fraud signals Work with internal experts to diagnose root cause Translate complex technical findings into clear client guidance Lead the implementation of performance improvements Bridge Client Challenges and Internal Expertise This role sits at the intersection of client operations and Vesta’s technical teams. You will: Translate technical issues raised by clients into actionable problem statements Work with engineering, fraud, and product teams to develop solutions Clearly communicate technical strategies and outcomes back to client stakeholders Drive Revenue Growth and Long-Term Partnership Beyond solving immediate issues, you’ll help clients continuously improve their payment economics. You’ll identify opportunities to: Increase authorization rate s Reduce fraud losses Optimize payment mix Improve recurring payment stability Qualifications 8–10+ years in payments, merchant acquiring, fraud prevention, or related fintech roles Deep Payments expertise in card-not-present payments Experience in payment authorization optimization, fraud patterns and mitigation strategies, chargeback management, and high volume recurring billing enviornments Experience working with high-volume digital merchants or telecom operators, particularly Telcel Comfort discussing payment authorization workflows, fraud detection models, transaction routing, and payment recovery strategies, to a level you can translate technical insights into business impact Fluency in Spanish and Engli sh Ability to travel regularly to meet with clients including onsite engagement with Telcel About Vesta Vesta is a leading provider of payment optimization and fraud protection technology for card-not-present transactions. Using advanced data science and machine learning, we help telecom providers increase approval rates, reduce fraud losses, and recover revenue that would otherwise be lost. Our platform processes billions of transactions annually for telecom operators and digital merchants worldwide.