Account Director (Operations) (12 month FTC)

This is a 12 month fixed term employee contract.

This posting reflects an existing vacancy.

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

JOB PURPOSE

This role is part of our Global Studios team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients.

As an Account Director for our North American In-House function, you will take full operational ownership of our embedded account portfolio in Toronto and across North America. You will provide day-to-day leadership across recruitment, onboarding, client servicing, commercial administration, reporting and employee support, working closely with the Client Partner and delivery teams.

WHAT YOU'LL DO:

• Protect existing revenue through proactive management of client SOWs, POs, team backfills, and contract renewals/extensions. Maintain tight commercial discipline with consistent reporting, forecasting, and portfolio governance.
• Serve as the primary operational anchor for key clients across North America, driving day-to-day engagement, enhancing client experience, and ensuring rapid issue resolution.
• Partner with DEPT® 's recruitment team in candidate reviewing and interviewing for embedded inhouse roles, and take dedicated ownership of onboarding, and team integration to ensure our embedded talent is effectively set up for success inside client environments.
• Partner with leadership to establish clear ownership, aligned workflows, and scalable operational structures capable of supporting regional and global expansion.
• Handle all operational and administrative mechanics, ensuring seamless delivery while identifying organic growth signals within current accounts.

WHAT YOU BRING:

• Proven track record within a digital agency or consultancy
• Strong understanding of resource management, forecasting, SOW structuring, and revenue protection through proactive renewal management.
• Experience building, embedding, or managing dedicated agency teams inside client organizations across multiple markets.
• Exceptional relationship-building skills with a track record of driving cross-functional alignment, managing embedded talent, and resolving client delivery friction quickly.
• Highly organized operator who embodies a "get sh*t done" mindset, thriving in fast-paced matrix environments without losing sight of governance and structure.

WE OFFER

• A flexible hybrid working policy to enjoy the best of both worlds.
• Early Finish Fridays, kickstart your weekend early with alternating early-finish Fridays.
• 15 days paid holiday annually, increasing with length of service (plus Public Holidays).
• Birthday Leave, a paid day-off each year.
• Access to dedicated mental health resources including enhanced sick pay scheme, employee assistance programme and trained Mental Health First Aiders.
• Dept Allowance, a dedicated company contribution to spend on either your professional development or personal wellbeing.
• Refreshments are provided in the office all week.
• Enhanced family friendly policies to support parents.
• Learning and Development, continuous growth opportunities through internal training, and "inspirational talks” guest speakers.
• Buddy Program, you will be paired with a ‘Buddy’ to help you navigate your first weeks’ at DEPT®.
• A Certified BCorp Agency and is multi-award winning “Agency of the Year”.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• Global DEPT® Cares Month, an annual initiative where our teams donate their professional skills and time to support local charities and pr-bono projects.

The anticipated annual salary range for this position is $90,000 - $100,000 CAD. Salary is based on relevant experience, expertise, and organizational impact.

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

AI Disclosure: At DEPT®, we use AI-assisted technology (Metaview) to capture notes and summarize interview conversations, so our interviewers can stay fully focused. Using the AI is optional, just let us know if you’d prefer it not be used.

DIVERSITY, EQUITY & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.