Account Director - Phoenix

Job description

Build effective relationships with Clients and Team members to drive long-term customer success and satisfaction; Ensure success across a portfolio of Client Counterparts / SOWs; and enable / pursue expansion of revenue in a referenceable way. Calling all leaders, competitors, role models, entrepreneurs, and impostors We need your help building a customer success team for the most advanced conversational AI platform in the world (that's not BS, ask Gartner: ) is at the epicenter of (1) AI and Conversational AI (2) Internet and telephony networking and (3) Microservices compossible architectures. If you haven't heard of 1,2, or 3 - do your research before you apply. These are the most exciting domains in tech but also the most challenging. No matter your background or skill level you will learn things you didn't know were possible. You will connect dots to the experiences and skills you bring to the table - to help our team and the state of the art grow. You be forged in the heat of impostor syndrome and grow your skills, knowledge, and leadership every day. Hybrid work model - travel up to 75% Unlimited PTO Healthcare Read our Glassdoor - we're an awesome place to work: Oh and we literally wrote the book on hyperautomation: Key Responsibilities Coordinate across multiple Client Counterparts across each account / logo Coordinate across multiple OneReach Delivery Pods and Account Teams Own and grow executive relationships to enable (1) Sales and expansion opportunities, (2) build and maintain trust and visibility in current deliveries, and (3) Serve as the escalation point for OR and Client to lead the resolution of account issues Central point of contact for OR and Client for any questions or requests on the account Publish and communicate account and portfolio status internally and externally Accountable financial performance of each account - Forecasting, Invoicing, ARR / MRR Reviews, Contract Milestones, AR / AP (Supported by CSMs and billing specialist) Draft and manage SOWs and contracts, Hold Pods accountable for milestone dates; Ensure milestones and payment milestones are being actively managed. Required Skills / Competencies Relationship Building Conflict Resolution Problem Solving Account Management SOW / Contract Management Financial Management (Invoicing + A/R) Team leadership Enterprise consulting experience Complex Program Management