Account Director, Utility

Job description

Location: Raleigh, North Carolina, United States Job ID: R0146674 Date Posted: 2026-10-06 Company Name: HITACHI ENERGY USA INC Profession (Job Category): Sales, Marketing & Product Management Job Schedule: Full time Remote: Yes Job Description: The Opportunity Hitachi Energy is seeking an Account Director, Utility to manage and grow a strategic utility customer relationship in the St. Louis, Missouri area. In this role, you will serve as the primary point of connection between the customer and Hitachi Energy, coordinating resources across multiple business units to deliver value throughout the customer lifecycle. You will work closely with utility executives, operational stakeholders, and technical teams to understand business priorities, identify opportunities, and support the successful delivery of solutions that improve grid reliability, operational performance, and long-term infrastructure planning. This position combines strategic account management, customer relationship development, commercial leadership, and cross-functional collaboration. You will help shape account strategies, support complex negotiations, manage critical customer issues, and facilitate collaboration among technical, project, and business teams. Your work will contribute to the modernization and resilience of the power grid while helping customers address evolving energy challenges and achieve their business goals. How You'll Make an Impact Manage the overall relationship with a strategic utility account and serve as the primary customer contact. Build and maintain long-term relationships with customer stakeholders, including senior executives. Develop and execute strategic account plans that align customer priorities with available solutions and services. Coordinate cross-functional teams to support customer initiatives and business growth opportunities. Identify, prioritize, and advance opportunities that increase customer value and account growth. Facilitate complex commercial discussions and negotiations with customer organizations. Monitor customer satisfaction, address significant issues, and support timely resolution of concerns. Maintain awareness of customer strategies, industry trends, market developments, and emerging business needs. Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines. Your Background Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States. Bachelor's degree in a technical (engineering) or business discipline required. MBA preferred. 10+ years of relevant experience. Experience in customer-facing sales, preferably within the energy industry. Experience working with a variety of products, customers, market segments, or geographic regions. Proven ability to work effectively within a matrixed organization. Experience in customer relationship management, sales, and problem resolution. Ability to motivate, influence, and collaborate with diverse teams and stakeholders. Sound business acumen with an understanding of customer and market dynamics. More About Us At Hitachi Energy, you will have the opportunity to collaborate with experienced professionals, support critical utility infrastructure initiatives, and expand your knowledge across a broad portfolio of power industry technologies and solutions. Opportunities to work on innovative technologies that shape the future of energy A collaborative environment with experienced professionals across the power industry Access to learning platforms and career development programs Competitive health and retirement benefits Paid leave and flexible work arrangements Background Screening and Security Checks As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws. For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position. The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks. Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities Equal Employment Opportunity Hitachi is an Equal Employment Opportunity (EEO) employer. We welcome applications from all qualified individuals, including females, minorities, protected veterans, and individuals with disabilities. Accessibility and reasonable accommodation Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This accommodation channel is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. Use of Al and automated tools in recruitment As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.