Account Executive

Job description

ABOUT US Forus is building an AI-powered network that connects doctors, pharmacies, payers, and biopharma to accelerate new science to patients. Our platform automates the complexity between a doctor prescribing a medicine and a patient starting treatment, including insurance coverage, financial assistance, and supply chain navigation. We provide this support free to doctors and patients, helping them get life-changing medicine faster, cheaper, and easier. The resulting network enables biopharma companies to design better research, launch new drugs more effectively, and invest in harder-to-treat conditions. Forus has exceptional product-market fit and is growing rapidly through organic adoption: - Accelerating scale: We already support patients across more than 80% of ZIP codes and partner with 5 of the 10 largest biopharma companies in the world. - AI-native, durable model: Our business becomes stronger as AI improves, as every new doctor, patient, and partner makes the network more valuable. - Backing to build for the long term: We raised $160M+ from leading investors to build an exceptional team and unlock the full scale of the opportunity. Our number one priority is scaling to market demand. We are looking for individuals who are high horsepower, high throughput, and hyper resourceful to help us increase capacity and grow. We move fast and need to move faster. If we succeed, science will be the only limit to medicine. All full-time roles are in person in New York. ABOUT THE ROLE As a member of our Provider Growth team, you will be responsible for helping new provider organizations go from first contact to full activation. Your job is to make onboarding fast, simple, and effective, ensuring every new user sees value early and often. You will conduct outreach, run onboarding sessions, build self-serve tools, and guide practices through real-world integration of Forus into their day-to-day workflows. This is a hands-on, client-facing role that requires both empathy and execution. You will work closely with ops, product, and engineering to build scalable processes, surface feedback, and help the company understand what providers actually need. Your work will directly impact how many patients get the support they need and how fast we can scale. This is a demanding role, with a high level of autonomy and responsibility. You will be expected to "act like an owner" and commit yourself to Forus' success. If you are low-ego, hungry to learn, and excited about intense, impactful work that drives both company growth and accelerated career progression, we want to hear from you. IF YOU JOIN, YOU WILL: - Own the end-to-end onboarding experience for new provider organizations, from first contact all the way through to full activation - Build, maintain, and close a list of target accounts, in partnership with RevOps & Analytics teams - Drive outreach and engagement to help bring new practices into the funnel and get them excited to try Forus - Host product demos, training sessions, onboarding walkthroughs, and develop materials tailored to different user types (e.g., staff, clinicians, administrators) - Build and refine repeatable playbooks and self-serve resources to help onboarding scale efficiently - Monitor activation and adoption data to identify blockers and intervene proactively - Drive usage of key features by helping providers understand how to incorporate them into their real-world workflows, and gather feedback on those features to inform Product improvements - Partner with ops, product, and engineering teams to ensure a cohesive and high-quality user journey WE’RE LOOKING FOR YOU IF YOU HAVE: - Proven track record in sales, customer success, or implementation, ideally in a startup or health tech environment - A strong sense of user empathy, especially for providers and staff juggling high workloads (familiarity with healthcare workflows, provider practices, or EHRs is a big plus) - Excellent communication skills — clear, patient, personable, and confident - Comfort with ambiguity and context switching; you can roll up your sleeves and figure things out fast - Ability to master new complex technology tools quickly and work with data - High NPS https://www.surveymonkey.com/mp/nps-calculator/ with your former teammates - Experience with Hubspot or similar CRM platforms This is a list of ideal qualifications for this position. If you don't meet every single one of them, you should still consider applying! We’re excited to work with people from underrepresented backgrounds, and we encourage people from all backgrounds to apply. WORKING WITH US Forus is based in New York, with our full team working out of a beautiful and spacious office in SoHo. We run as a high-trust environment with high autonomy, which requires that everyone is fully competent and operates in line with our principles: - Do the math. Be rigorous, assume nothing. Break problems down and reason from the ground up. Stay open to changing your mind. - Resourceful optimism. Assume problems are solvable. Be audacious. Resist false constraints and push beyond the obvious before deciding. - Spit it out. Speak directly, invite critique, avoid equivocation. We want right answers, not comfortable ones. All killer, no filler. - Raise the bar. Hold a high standard for your pace and execution, and elevate the performance of the team around you. Mamba mentality. - Fight for users. Start with users’ realities, not ours. Resist optimizing for internal convenience over user outcomes. We provide competitive compensation with meaningful equity (for full-time employees). Everyone who joins will be a major contributor to our success, and we reflect this through ownership and pay. We also provide rich benefits to ensure you can focus on creating impact (for full-time employees): - Fully covered medical, vision, and dental insurance. - Memberships for One Medical, Talkspace, Teladoc, and Kindbody. - Unlimited paid time off (PTO) and 16 weeks of parental leave. - 401K plan setup, FSA option, commuter benefits, and DashPass. - Lunch at the office every day and Dinner at the office after 6:30 pm. Our salary ranges are based on paying competitively for our company’s size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Forus (for full-time employees). Individual pay decisions are ultimately based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity. Forus is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.