Account Executive

Job description

Building the financial operating system for healthcare, and bringing the joy back to healthcare by fixing the financial chaos behind it. The healthcare payment system is a complex and inefficient maze - healthcare practices leave $125 billion in revenue uncollected each year, lost in the chaos of fragmented financial data, manual workflows, and opaque payer systems. This financial uncertainty leaves practices struggling to stay afloat, while valuable revenue slips through the cracks. Joyful Health is building the AI-powered financial operating system for healthcare practices. Our mission is to bring the joy back to running a private practice by simplifying financial operations so providers can focus on patient care. We spent 10 months working as fractional CFOs for a dozen practices, doing this work side by side with providers as we developed our product. We just announced our $22M Series A led by CRV and world-class investors including the founders of MongoDB & KAYAK. 🚀 We have an enormous opportunity in front of us. The broken healthcare payment ecosystem impacts practices of all sizes, and the opportunity to make a real difference is massive. This role is full-time. We’re looking for someone NYC-based who is open to coming into the office 3 days a week. The base pay range for this role is $140,000-$170,000 per year + uncapped commission. Base pay offered may vary depending on job and industry-related knowledge, skills, and experience. ROLE DESCRIPTION We’re looking for a full-cycle Account Executive to join Joyful Health and us scale our offering to more provider groups across the country. This is a rare opportunity to join a company at the moment when product-market pull is accelerating. Healthcare practices are actively searching for better ways to manage revenue and financial operations. Because of this, we frequently see more demand than we can currently support. This role is designed for someone who wants to own meaningful revenue early and help build the foundation of the sales team at Joyful. You'll: - Sell a product solving one of the most painful operational problems in healthcare - Work on mid-market and enterprise deals with multi-location healthcare practices - Own the full sales cycle — from sourcing opportunities to closing contracts - Help shape the sales motion and go-to-market strategy as we scale For the right person, this role offers the opportunity to have outsized impact on Joyful’s growth while building a career-defining track record in healthcare technology. This role is full-time and based in NYC. We'll provide relocation assistance for the right candidate. WHAT YOU'LL DO… OWN THE FULL SALES CYCLE - Prospect, qualify, demo, negotiate, and close deals with mid-market and enterprise healthcare practices - Run consultative sales processes with multiple stakeholders including practice operators, billing leaders, and clinical leadership - Guide prospects from initial discovery through contract execution BUILD AND MANAGE YOUR PIPELINE - Develop your own outbound pipeline through targeted prospecting and relationship building - Convert inbound opportunities generated through our community, partnerships, and events - Maintain a strong pipeline that supports consistent quota attainment CLOSE COMPLEX HEALTHCARE DEALS - Lead thoughtful discovery conversations around financial operations and revenue cycle challenges - Run tailored product demonstrations and ROI discussions - Navigate multi-stakeholder purchasing processes and procurement workflows HELP SHAPE OUR GO-TO-MARKET MOTION - Provide feedback on messaging, positioning, and pricing based on real customer conversations - Collaborate with marketing and leadership on sales materials, case studies, and ROI narratives - Share insights that help us refine our sales motion as we grow BUILD RELATIONSHIPS IN THE HEALTHCARE ECOSYSTEM - Develop relationships within the RCM and healthcare operations community - Represent Joyful Health at industry events and conferences WE’D LOVE TO HEAR FROM YOU IF… - You're passionate about Joyful Health's mission – You’re looking for a career-defining opportunity to help build a company tackling one of the most broken systems in healthcare. You’re energized by joining early, owning meaningful revenue, and helping shape how a category-defining product reaches the market. - You’re a strong full-cycle seller - 5–7+ years of B2B sales experience - Proven ability to generate pipeline and close complex deals - Comfortable owning the entire sales process from first conversation through contract - Experience managing multi-stakeholder deals with $100k+ ACV - You understand healthcare (or are excited to learn it deeply) - Experience selling into healthcare providers or healthcare organizations is strongly preferred - Familiarity with revenue cycle management, billing, or healthcare operations is a major plus - You’re curious and excited to go deep on the complexity of RCM and healthcare financial operations - You want to help build, not just sell - You’re excited about helping build the sales function, not just hitting quota - You enjoy collaborating with product, marketing, and leadership to refine messaging and strategy - You care about improving systems, not just closing deals - You bring a low-ego, high-ownership mindset - You’re thoughtful, collaborative, and focused on what’s best for the team - You’re comfortable operating with autonomy and figuring things out as you go - You’re motivated by solving real customer problems and building something meaningful WORKING AT JOYFUL At Joyful Health, we’re on a mission to fix one of the most broken systems in healthcare. Learn more about our culture and how we do work at Joyful here https://joyful-health.notion.site/Public-How-We-Work-Guide-2c30f4731c828043baebd76d6d3657bb?source=copy_link! Joining us means having the opportunity to make a direct, meaningful impact on the lives of clinicians and the financial health of their practices. Here’s what you can expect from working with us: 🚀 Meaningful Impact You’ll be tackling one of the most complex challenges in healthcare—helping practices thrive in a chaotic financial landscape. Your work will directly contribute to solving one of the most hair on fire problems for providers, ensuring that they can focus on what they do best: caring for patients. 🔑 Autonomy & Ownership As an early team member, you’ll have significant autonomy and the chance to shape our company from the ground up. You’ll have ownership over your work and the freedom to challenge the status quo in an environment that values initiative and creativity. 📈 Growth & Learning We’re a small, ambitious team with big goals, which means you’ll be constantly learning and growing. You’ll take on new challenges, expand your skill set, and have direct access to experienced founders and advisors who are invested in your development. We also offer stipends for professional development courses & books (that we often will partake in together!) so we can all continuously grow. 💰 Competitive Compensation & Equity We believe that our team is our most valuable asset. We offer competitive compensation packages, strong equity, and the opportunity to share in the success of Joyful Health. We want you to feel supported, both financially and professionally, as we grow together. ❤️ Be Your Best Self We provide the benefits you need to stay happy and healthy, including comprehensive healthcare benefits, unlimited PTO (with a minimum of 10 days off a year), and flexibility so you can take care of yourself. We also organize regular team off-sites and events to ensure that even as we tackle big problems we enjoy the journey. If you’re passionate about empowering practices and excited to tackle one of the most important (& challenging!) problems in healthcare, we’d love to meet you. Please apply even if you don't meet 100% of the criteria. Nobody checks every box every time and we'd love to talk to you about how and why you can see yourself growing into this role. We're also very open to candidates with non-traditional experience.