Account Executive

Job description

ABOUT US Lorikeet is redefining what customer support looks like — and we're just getting started. We build AI that handles complex, high-volume support for fintechs, healthtechs, marketplaces, and delivery services. Not chatbot-tier AI. The kind that actually resolves tickets, gives support teams their time back, and raises the bar for what software can do. We're backed by over $50M USD from QED, Blackbird, and Square Peg, with backing from operators like Claire Hughes Johnson (ex-Stripe COO) and Cristina Cordova (Linear COO), plus founders of Canva, Atlassian, and Airwallex. We're the first company since Canva to be funded at early stage by all three of Australia's top VC funds — which tells you something about the calibre of people who've looked closely at what we're building and said yes. Our customers include some of the largest telehealth, fintech, and marketplace companies in the US and Australia — many handling over a million support tickets a year. The problems are real, the scale is real, and the work matters. If you want to build something that genuinely changes how businesses and customers interact — this is the place. ABOUT THE ROLE This is a foundational sales opportunity to join Lorikeet's global Account Executive team. You'll be instrumental in driving our growth by securing new mid-market and enterprise customers and expanding our presence in key markets. You'll work directly with our technical founders to refine our sales strategy, establish the playbook for future sales team members, and help grow the team. We’ve been selling the product so we know the value of sales perspectives in product development, and you’ll have a seat at the table in shaping our product strategy and roadmap. You'll be selling a transformative AI solution that delivers immediate and measurable ROI to customers, working with technical decision-makers who understand the value of automation for their support operations. Your success will directly impact our company trajectory and establish you as a key leader in our organization. ABOUT YOU We're looking for strategic, customer-focused sales professionals to help us accelerate our growth. This role is perfect for someone who is: - Excited about AI and can effectively communicate its transformative potential to complex businesses - Naturally curious about customers' business challenges and motivated to find the right solutions - Comfortable selling to technical and business stakeholders in enterprise organizations - Motivated by impact and wants to play a key role in an early-stage, fast-moving startup As an early team member, you'll have the agency to take initiative and shape our sales approach. You'll influence not just individual deals, but our entire go-to-market strategy. WHAT YOU'LL DO - Own the full sales cycle for enterprise prospects, from prospecting to closing deals - Develop deep understanding of customer support operations and articulate how Lorikeet's AI can transform them - Partner with our product and implementation teams to ensure smooth customer onboarding - Help establish sales processes, documentation, and best practices on the cutting edge of AI-first selling strategies (three of our top ten Claude token spenders last month were salespeople) - Provide market intelligence and customer feedback to inform product development - Build and nurture relationships with key decision-makers at target accounts - Collaborate with sales leaders and founders to refine our value proposition and sales messaging - Meet and exceed revenue targets through both new customer acquisition and expansion YOU MIGHT BE A FIT IF YOU: - Have 5+ years of experience in new business / acquisition enterprise SaaS sales, ideally in B2B software or AI-driven solutions - Have a proven track record of building pipeline and consistently meeting or exceeding sales targets, ideally in an early stage or entrepreneurial setting that involves creating structure and selling innovative products in new markets - Are comfortable with complex, consultative sales cycles and selling to multiple stakeholders - Can effectively communicate technical concepts and ROI to both technical and business audiences - Are naturally curious and enjoy understanding the nuances of customer operations - Are an excellent communicator who can build trust and relationships at all levels - Are excited about AI and its potential to transform how businesses operate (experience with AI tools is a plus) WHAT'S UNIQUE ABOUT THIS OPPORTUNITY? A culture that's genuinely different. Low ego, high trust, no tolerance for talented jerks. We work efficiently, keep hours flexible, and actually mean it — because life outside work matters. We're committed to building a diverse team and actively encourage applicants from underrepresented backgrounds. We care far more about user obsession and eagerness to learn than traditional credentials. A front-row seat to building something meaningful. We're Series A and moving fast. You'll have real scope to shape the product and the company — not just execute someone else's vision. Performance recognized in real time, not on a calendar. Promotions happen when you're ready — leadership meets every six weeks specifically to identify and recognize strong performers, so you're never waiting for an arbitrary review window to move up. We're AI-native, and we'll make you AI-native too. Every person at Lorikeet uses AI in their day-to-day work (current favourite: Claude Code), with unrestricted access and no usage limits. You'll leave with skills that matter for the next decade of work. Twice a year, the whole company flies to Hawaii. Headquartered in Sydney, with teams spanning the US and UK — which means getting everyone in the same place is something we invest in seriously. We spend the time hacking on ideas, building things together that wouldn't otherwise exist, and making memories that remind you why you joined a startup in the first place. A recruitment process built on respect, not hoops. We keep it simple: a couple of informal chats to share our story and hear yours, followed by a paid ~two-day work trial. The work trial is genuinely the best part — you'll work on real problems alongside the actual team, get a true feel for how we operate, and we'll both come out of it knowing whether this is the right fit. No trick questions, no take-homes that disappear into a void. Just real work, done together. If you're from an underrepresented background and don't tick every box, please reach out anyway. We know firsthand that diverse teams perform better, and we're proud that our team reflects a broad spectrum of identities and lived experiences.