Account Executive

Job description

**About Us** AfterShip, a Great Place to Work Certified company, is transforming the global eCommerce landscape. Founded in 2012, AfterShip is a post-purchase SaaS company on a mission to build the world’s leading automation platform for ecommerce merchants. AfterShip unifies shipping & labels, order tracking, AI predictive delivery, and returns management into one system—giving merchants a single place to manage and automate everything that happens after checkout. By centralizing these workflows, AfterShip enables merchants to reduce customer support inquiries, deliver a more reliable and engaging customer experiences, and unlock incremental revenue at every post-purchase touchpoint. AfterShip integrates seamlessly with eCommerce platforms including Shopify and TikTok Shop, and connects with more than 1,200 carriers worldwide. Today, over 20,000 businesses—including Samsung, Gymshark, Mejuri, Dr. Squatch, and Alo Yoga—rely on AfterShip to turn every post-purchase moment into an opportunity to build trust, reduce costs, and drive repeat purchases. Built for a global market from day one, AfterShip operates with an engineering-driven, internationally distributed team. The company employs more than 450 people across 8 offices, spanning North America, Europe, and Asia, and representing over 20 cities worldwide. **Your Mission:** AfterShip's North American go-to-market team is in a growth phase. We are expanding our merchant base across shipping, tracking, and returns, and recent product launches are opening up significant new revenue motions across both our install base and the net-new market. As a Mid Market Account Executive, you will own a defined book of eCommerce accounts end to end. You will source your own pipeline, run full-cycle sales from first call through signature, and expand existing merchants into additional products. This is a quota-carrying role where a meaningful share of your pipeline comes from your own outbound effort, not just inbound demand. You will report to the Sales Manager, Mid Market, and sit on a team of Account Executives supported by a dedicated BDR function. You will work closely with Solutions Architects on technical discovery and demos, Product Marketing on positioning and competitive strategy, RevOps on forecasting and CRM hygiene, and Onboarding on customer handoff. AfterShip's product and engineering organizations are based in Asia, so occasional early morning or evening collaboration is part of working here, typically 1-2 times per week. This is a hybrid position with an expectation to be in the Utah office 3-4 days per week. **What You’ll Do:** - Own the full sales cycle across a defined territory of Mid Market eCommerce merchants, from prospecting through discovery, demo, negotiation, and close - Generate your own pipeline through outbound calling, email, and social outreach, holding a minimum floor of 150 dials per week and consistently creating self-sourced opportunities - Run structured discovery that surfaces post-purchase pain, quantifies it in dollars, and builds a business case tied to support costs, shipping spend, return rates, and repeat purchase revenue - Build multi-threaded account strategies that reach economic buyers, partnering with Solutions Architects on technical demos and Product Marketing on competitive positioning - Negotiate commercial terms and manage deals through security, legal, and procurement review - Own your forecast in HubSpot with clean stages, dates, and next steps, and use Gong to review your own calls and act on coaching **What success looks like:** - Fully ramped and carrying a full quota by the end of month 4 - Consistent quarterly attainment on new business at 100 percent or better, with 3x rolling pipeline coverage - A majority of closed-won revenue traceable to your own prospecting, not inbound demand **Who We're Looking For** - 2+ years of closing experience in a full-cycle SaaS Account Executive role, with a documented record of hitting or exceeding quota - Real outbound experience: you have built pipeline from a cold list and you are comfortable picking up the phone every day - eCommerce, retail tech, or logistics experience strongly preferred, along with a working understanding of the Shopify ecosystem - Proficiency with HubSpot or a comparable CRM, plus Gong and modern sales engagement tooling - A structured sales process you can articulate, including how you run discovery, build a quantified ROI case, and multi-thread into economic buyers - High coachability and resilience: you take feedback on recorded calls in front of peers, and you set your own daily rhythm without being told to make the next call - Based in Utah with the ability to work from the office 3-4 days per week *At AfterShip, we know great talent doesn’t always fit every requirement. If you’re passionate about our mission and believe you can make an impact, we encourage you to apply.* **Why You Should Join Us:** - **Great Place to Work Certified:** We’ve been recognized for our inclusive, values-driven culture that celebrates diversity and collaboration. - **Innovative & Inclusive Culture:** Started by our software engineer-turned-CEO, AfterShip is built on curiosity, creativity, and collaboration. We’re a passionate, global team of problem solvers who put egos aside to innovate together. We take immense pride in fostering a culture that’s inclusive, which has allowed us to surround ourselves with the industry's most talented professionals. - **Ambitious Mission with Real Impact:** Join us in transforming eCommerce by making buying and selling easier for everyone. It’s one of the most dynamic spaces in tech, with limitless opportunities to innovate and grow. - **Thrive & Grow:** There’s no ceiling to what you can achieve or learn here. We’re committed to empowering your career while advancing together as a company. - **Flexible Work Setup**: We’re a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations. You’re empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you’ll be able to have a schedule that fits your working style and the requirements of your role. **Perks:** - Competitive compensation - Remote-first/hybrid-flexible work setups - Healthcare coverage offered from day 1 - Retirement plans including company match - Unlimited PTO - Annual learning & wellness benefit - Monthly book perk - Career progression & professional development - In-office lunch and commuter benefits for those located in our hub locations *We are an equal opportunity employer and provide accommodations upon request throughout the recruitment process, in accordance with local legislation. Please let us know if you require any support, and we’ll work with you to meet your needs.* *We believe in hiring right over hiring fast. While timelines may vary, we’re looking to fill this role as soon as possible.* *Our hiring process uses AI to help with initial resume screening and to support interview note-taking. These tools help our team stay organized and fair, but all hiring decisions are made by people.* *This job posting is for a new position*