Account Executive

Job description

We are seeking highly motivated Account Executives to join our Insurance Sales team at our Head Office in Wootton, Bedfordshire. Our Account Executives play a central part in delivering an exceptional customer experience, supporting both Copart and our customers in achieving agreed business objectives. You will manage a designated portfolio of accounts, acting as a key point of contact for our customers and internal departments. Working closely with Account Directors and National Account Managers, you will ensure that customer requirements are met, processes are adhered to, and communication flows seamlessly at all levels. This is an office-based role requiring strong relationship-building skills, excellent attention to detail, and the ability to manage a busy workload, often to tight deadlines. What You’ll Be Doing Customer & Account Management Building strong, multi-level customer relationships that support long-term retention and account growth. Acting as a consistent point of contact for your allocated portfolio, ensuring customer requirements are delivered effectively. Supporting Account Managers in customer review meetings when required. Managing incoming customer queries. Arranging customer meetings & visits. Maintaining a full understanding of each customer’s contract, ensuring all obligations are met and updates are captured. Operational & Commercial Support Providing daily support to Account Directors and National Account Managers regarding account updates, challenges, and escalations. Producing, managing, and securely filing key legal and commercial documents. Gathering required documentation and approvals to meet internal and external deadlines. Managing user access and permissions for customer portals. Processing documentation on behalf of customers in line with contractual terms. Supporting management of aged debt and inventory as required. Reporting & Compliance Creating and maintaining accurate reports to support customer requirements and business performance tracking. Understanding internal and customer processes fully, identifying opportunities for improvement or innovation. Delivering internal and external training to support adoption of new system enhancements. Resolving daily issues and customer complaints promptly and professionally, including compensation discussions where appropriate. Maintaining high standards of communication, ensuring calls and emails are handled in a timely and courteous manner. Collaboration & Contribution Working collaboratively with stakeholders across all areas of the business. Proactively identifying cost‑effective practices and proposing ideas for improvement. Supporting key business priorities through ad‑hoc tasks as requested by the Insurance Sales Director. Flexibility to travel and undertake occasional overnight stays as required. What We’re Looking For Exceptional customer service skills with the ability to build rapport quickly. Strong organisational skills and the ability to manage multiple tasks simultaneously. Excellent attention to detail and accuracy in all work. Clear, confident communication skills—both written and verbal. Proactive problem‑solving and strong decision‑making capabilities. Ability to work collaboratively with technical and non‑technical teams. Skilled at building effective working relationships at all levels. Flexible, adaptable, and positive approach to changing business needs. Strong planning, administration, and diary‑management skills. Proven negotiation and influencing abilities. Experience in a demanding customer service or sales environment. Highly proficient in Microsoft Word, Excel, PowerPoint, Outlook, and Microsoft Teams. Tableau/SQL experience is desirable but not essential. What You’ll Get in Return Time For You : Relax with 23 days of holiday plus bank holidays, and an extra day for a personal special occasion. Give Back : Receive a paid day to volunteer for a charity of your choice. Health & Wellness: Healthcare Cash Plan, allowing you to claim cash back on a range of healthcare products and services including dental, optical, chiropody, and specialist consultations, tests, and scans and Virtual GP access. Your Future: Join our contributory workplace pension scheme for financial security. Investment: Purchase shares in our global company at a discounted rate. Fitness & Health: Save money while commuting with our Cycle to Work Scheme and access fitness videos and gym discounts. Life Assurance: Enjoy peace of mind with our life insurance coverage. Exclusive Discounts: Access our deals hub for savings on everyday purchases and family activities. Copart are an equal opportunity employer, proudly hiring a diverse workforce. Discrimination is expressly forbidden and we therefore kindly welcome all applications. At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.