Account Executive

Job description

Account Executive 12 month fixed-term contract Brisbane based Hybrid Ways of Working We're REA With bold and ambitious goals, REA Group is changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home. Our people are the key to our success. At the heart of everything we do, is a thriving culture centred around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact. As such, we’re proud to have been named in Australia’s “Top 5” Best Workplaces two years in a row, as well as being recognised as a Best Workplace for Women. Which team is this in The Account Executive role sits as part of our Customer Solutions & Operations team. Customer Solutions & Operations brings together specialist teams focused on delivering exceptional customer experiences, operational excellence and business success. From customer support, user resolutions and sales support to advertising operations and process improvement, CSO helps make every interaction simpler, more effective and more valuable for our customers and teams. Day to day of the job The Account Executive role is responsible delivering best-in-class Sales Support to our New Homes sales teams. The team provides pre- and post-sales support across a broad range of products to assist with key strategic objectives and growth opportunities. The role focuses on three outcome areas: Better Customer Experiences – timely, accurate and proactive support for Sales and customers Better Employee Experiences – clear expectations, coaching, development and recognition for the team Better than Budget – efficient, scalable operations that enable revenue and margin outcomes Who we’re looking for Experience in a Sales Support, Customer Support, Operations or similar role within a fast-paced, service-oriented environment. Exposure to queue-based or ticket-driven work with defined SLAs and quality standards (e.g. Zendesk or similar platforms). Experience supporting sales or customer-facing teams is advantageous but not essential. Familiarity with administrative or commercial processes such as bookings, reporting, account changes or documentation. Comfortable working with multiple systems and learning new tools quickly. Strong attention to detail, organisation and follow-through. Skills & Capabilities Customer & sales awareness – understand basic sales processes and customer expectations, recognising the impact of quality support on customer experience and revenue. Operational execution – follows defined processes and standards, completing tasks accurately while meeting SLA and quality expectations. Problem-solving & judgement – identifies issues, applies sound judgement to resolve straightforward problems and escalates appropriately when required. Learning agility & adaptability – open to feedback, comfortable with change and committed to continuous learning and improvement. Systems, tools & AI usage – capable using Zendesk, Salesforce and core productivity tools; uses AI responsibly to improve efficiency, accuracy and consistency. The REA experience The physical, mental, emotional and financial health of our people is something we’ll never stop caring about. This is a place to learn and grow. Some of our Perks & Benefits include: A hybrid and flexible approach to working Flexible leave options including, birthday leave and purchase additional leave Flexible parental leave offering for primary and secondary carers Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity Hackdays so you can bring your big ideas to life Our commitment to Diversity, Equity, and Inclusion We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking. If you've got the skills, dedication and enthusiasm to learn but don't necessarily meet every single point on the job description, please still get in touch. Join our Talent Neighbourhood Keen to be part of REA but didn't find a perfect match with this opportunity? Perhaps the timing isn't right? You should join our Talent Neighbourhood! #LI-HYBRID