Account Executive, Expansion

Job description

**We believe conversations will become the #1 way to shop.** At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift. Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before. To win, we focus relentlessly on: - **Quality:** conversations that feel authentic and on-brand. - **Experience:** effortless shopping from chat to checkout. - **Re-engagement:** personal, 1-1 dialogue instead of noisy marketing. The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood. Join us to make Conversational Commerce real. ## **About the Team** The Account Management team is part of the Sales Team at Gorgias. We educate merchants on optimizing their customer experience for efficiency and personalization at scale. The focus of our team is cross-selling add-ons to our existing customer base. In this highly cross-functional role, you will be at the forefront of innovative tech solutions and your skills will be instrumental in driving revenue. You will join a team of 6 and have the chance to shape and build the team, playing a key role in launching new products. ## **What You’ll Do** - Own a book of existing eCommerce accounts, focusing on expansion and upsells. - Drive the full sales cycle from demo to close for add-on and new product sales (average deal size: $10K–$15K ACV, typically closed in 3–5 calls). - Manage a high-velocity inbound pipeline, with some outbound to existing accounts. - Partner cross-functionally with Customer Success and Product teams to identify opportunities for automation and improved customer outcomes. - Use data to identify upsell opportunities and prioritize outreach effectively. - Ask the right pain-point questions to uncover growth potential within each account. - Continuously optimize your sales process to improve deal velocity and hit/exceed quota. ## **Who You Are** You’re a driven and data-minded seller who thrives in a fast-paced environment. You know how to balance volume with strategy, moving fast without sacrificing quality. You’re motivated by impact, love solving customer problems, and bring structure and curiosity to everything you do. ## **Specifically, you have:** - 1-2 years in a BDR or customer-facing sales role (SaaS or eCommerce tech experience is a plus) - A proven track record of hitting and exceeding quota in a fast-paced, high-volume environment. - Strong ability to manage a high volume of accounts, balancing multiple deals simultaneously while staying organized and efficient. - A knack for asking strategic, pain-based questions that uncover new opportunities and deepen customer value. - A data-driven mindset. You use numbers to identify trends, spot upsell potential, and measure performance. - Able to juggle for speed and deal velocity, you can move quickly from demo to close while maintaining consultative quality. - Excellent time management and prioritization skills; you know how to balance calls, sequences, and follow-ups. - Tech-savvy and naturally curious, able to act as a solutions consultant who speaks confidently about how Gorgias drives customer experience and revenue impact. - Strong communication skills with clear, engaging, and persuasive communication across written, verbal, and presentation formats. ## **Nice to Have** - Experience working directly with eCommerce merchants or within a tech startup. - Background in running or advising online stores/brands on best practices. ## **Perks & Benefits:** - 🏖️ 5-week vacation - 🤕 Paid sick leave (15 days) - 🌏 6 weeks full remote/year - 🧸 Paid parental leave (16 weeks) - 🍽️ CAD $400/month for lunch expenses (you’ll have your own Gorgias credit card) - 🏥 We provide private health insurance and retirement pension - 💆🏻‍♀️ Get up to CAD $900 to set up your workstation at home (working from home should feel breezy) - 📚 Get up to CAD $2600 of learning material and wellness support per year! This includes CAD 1950 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a CAD 650 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness. - 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year, we organize offsite team retreats and company retreats! **AI at Gorgias** At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola & others) and an annual L&D budget to explore new ones. The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions. We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. **AI use in Recruiting at Gorgias** By submitting your application, you agree that Gorgias may collect and process your personal data for recruiting, workforce planning, and related purposes. For more information about how we process your data and your rights, please refer to our [Applicant Privacy Policy](https://www.gorgias.com/legal/applicant-privacy-policy). **Diversity & Inclusion at Gorgias** We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making. If you need accommodations during the application or interview process, please contact us at [accommodation@gorgias.com](mailto:accommodation@gorgias.com).