Account Executive, Outbound, SME & Growth

Job description

ABOUT AIRWALLEX Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide – including Brex, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us. ATTRIBUTES WE VALUE We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles https://www.airwallex.com/us/operating-principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next. 工作职责： - 市场拓展与客户签约: 聚焦跨境出海企业，重点覆盖电商与供应链生态、泛娱乐出海、软件与科技服务、新兴服务与实体出海等商业场景，独立完成从线索挖掘到商务签约的全链路拓展，达成利润目标。 - 多渠道获客与资源整合: 综合运用直客拜访、行业转介绍、展会峰会、生态伙伴渠道（如ERP、广告代理、建站工具、物流商等）多元方式，精准定位高价值客户，持续扩充销售漏斗。 - 需求洞察与方案设计: 深入调研客户业务模式（如资金流转、结算周期、多币种需求、合规痛点），结合公司产品矩阵，为客户量身打造综合支付解决方案，体现差异化价值。 - 全流程推动与客户成功: 主导客户从注册、KYC审核、产品上线到稳定交易的全过程，协同内部运营、合规、技术团队，确保客户快速落地并持续使用，降低流失风险。 - 渠道生态建设与运营: 拓展并维护本地商务合作渠道（如行业协会、服务商联盟、金融机构），设计联合推广计划，通过渠道杠杆获取增量客户，并持续优化渠道贡献效率。 - 合规风控与业务安全: 具备基础的风险识别能力，在销售环节主动关注交易真实性、资金流向合规性，协同风控团队把控客户准入与持续交易的健康度，平衡业务增长与安全底线。 - 客户生命周期经营: 建立长期信任关系，定期回访核心客户，挖掘复购、增购及交叉销售机会；基于客户反馈和交易数据，主动提出产品迭代或服务优化建议，提升客户终身价值。 - 行业洞察与内部赋能: 跟踪跨境支付、目标行业政策及竞争动态，输出市场洞察报告；及时反馈客户声音，协助品、市场团队优化解决方案与运营流程，推动公司整体竞争力提升。 任职要求： - 全日制本科及以上学历，1年以上销售、客户拓展或商务合作经验； - 有跨境支付、跨境电商/独立站生态（建站/ERP/营销）、泛娱乐出海（游戏/短剧/社交）、软件服务（SaaS/AI/云）、OTA等行业销售背景者优先。 - 以目标为驱动，具备强烈的主动进攻意识和抗压能力，能在快节奏环境中独立规划工作路径，对业绩结果负责。 - 出色的倾听与表达技巧，能快速理解客户业务痛点，与决策层建立专业信任。 - 具备基础的产品组合意识，能将客户场景与公司能力灵活匹配，输出逻辑清晰的解决方案；对新技术、新业务模式保持好奇心。 - 了解KYC、AML、资金流合规等基本要求，能在销售过程中主动把控交易合理性与真实性。 - 适应出差、多任务并行的工作状态，能在不断变化的行业与政策环境中快速调整策略。 APPLICANT SAFETY POLICY: FRAUD AND THIRD-PARTY RECRUITERS To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com http://airwallex.com email address. Please apply only through careers.airwallex.com http://careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. EQUAL OPPORTUNITY Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.