Account Executive - Services

Your Impact: Manages large segment accounts that are global in nature, serving as the primary influencer in purchasing decisions. Builds and sustains strong, long-term relationships with clients. Collaborates with customers to understand their business goals, identify opportunities for upsell/cross-sell additional solutions and create demand based on what's possible in customer roadmaps. Serves as the Account Orchestrator, aligning and integrating solutions with customer needs, driving sustainable cross-portfolio growth through coordination and competitive deal packing. Maintains a comprehensive understanding of Cisco’s full product portfolio. Has a deep focus on core networking technologies including switching, wireless, and routing. Engages specialist teams to improve the sales process, particularly in areas where deep technical expertise is required. Builds the sales funnel through good opportunity prospecting and drives opportunities through to sales completion to achieve revenue goals. Analyzes data and builds forecasts to set weekly, monthly, and quarterly sales commitments. Stays informed about industry trends, market dynamics, and competitive landscapes. Specialization and Focus - Focused on Global accounts with the ability to deploy major opportunities in multiple locations; with expertise in the core network portfolio including switching, wireless, and routing Customer Engagement and Accountability - Responsible for driving/adopting the global strategy and executing across the multiple geographies The Internal Sales Process - Works with the HQ and regional account team across the globe Success Measures - Bookings Growth What You'll Do: Develops and manages strategies for highly complex, multi-faceted deals and leads complex negotiations Champions service sales for a strategic Region or set of accounts, cultivating deep relationships with key customers, and influencing account growth and the customer lifecycle Tailors engagement strategies to activate Champions, reflect buyer’s Decision Criteria, and anticipate the expectations of the Economic Buyer • Guides teams in engaging C-suite Economic Buyers, activating cross-business Champions, and owning the Paper Process Locks preference by tying Cisco’s portfolio to enterprise-wide Decision Criteria Influences discovery strategies, championing innovative approaches that help unlock customer value through services Co-develops initiatives to ensure Cisco’s consistent alignment with customer expectations, services standards and communication protocols Advances insight-driven strategies that strengthen engagement and accelerate service uptake • Develops strategies to enhance communication and accountability across teams, maintaining focus on customer satisfaction Directs initiatives to adapt future focused service offerings to better meet evolving customer objectives and expand account through lifecycle selling Creates strategies grounded in the E2E selling methodology to elevate team knowledge, boost effectiveness, and deliver greater customer value and impact Develops strategies for fostering collaboration across the organization, ensuring integrated efforts aligned with required customer intimacy Designs methodologies that enable future process optimization and strengthen forecasting precision Develops initiatives to nurture gravitas in customer engagements, ensuring teams communicate with clarity, credibility and strategic alignment Outstanding relationships with C-levels within customer account, and the ability to strongly influence account managers, specialists, and channels, with consistent display of technical knowledge Minimum Qualifications: Bachelors or Master s degree or equivalent with a strong technical and business knowledge with complimentary skills to understand the customer’s business drivers and align to Cisco solutions 10 years of successful sales experience managing large strategic account, building and developing sales relationships to a CXO level in a growing business environment such as Cisco or in a previous technology sales organization A strong track record in sales. Demonstrate the necessary skills to negotiate issues with peers, partners and customers using a Win/Win philosophy. Preferred Qualifications: Solid understanding of IT Service Management and the ability to map differentiated Cisco Services into existing or IT Service landscapes Ideally you have knowledge of Cisco services offerings, software portfolio, data & analytics, security and industry trends Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Disclaimer To ensure that we hire the best talent in the right way, we follow a strict hiring process and recently, Cisco has been made aware of fraudulent recruiters claiming to be from the company. Please be advised that any communication from Cisco about careers will: be in direct response to an application you have submitted through the company career site begin with screening or an interview originate from a Cisco email address, and be conducted across email, phone, or WebEx Cisco will never make a job offer without conducting an interview process or ask you for money in any way. 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