Account Executive - Small Business

Job description

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence. Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines. At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth. **How we work at Aircall:** We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here. **About the Role:** We are seeking a highly motivated Small Business Account Executive to join our dynamic team which is focused on the North American market. The role itself is based in NYC. As a Small Business Account Executive, you will have the opportunity to gain hands-on experience in the fast-paced world of B2B software sales. This role will provide valuable insights into the sales process, customer relationship management and market research within the SaaS industry. This role offers an excellent learning opportunity to develop consultative sales skills and grow professionally for individuals interested in pursuing or continuing a career in sales. This is an onsite role based in NYC, with an expectation of 3 days a week in office (Tuesday-Thursday). ### Key Responsibilities: - Guide prospects through our sales cycle while documenting all customer interactions (calls, emails, demos) in Salesforce - Use a consultative selling approach (SPICED): Uncover pain points and help prospects realize Aircall’s value through conversational discovery calls & tailored demos - Work collaboratively with other teams (Sales Development, Onboarding, Customer Success, Solutions Engineering, Support) to drive opportunities across the finish line - Accurately forecast new revenue each week, month, and quarter by keeping pipeline up to date within Salesforce ### Qualifications: - 6+ months of closing experience in the Small Business/Mid-Market sector - Consistent attainment (and overachievement) of quota and revenue goals in a high-volume, transactional sale - Experience in a fast-paced environment with many competing priorities: An ability to stay organized and efficiently manage your time - Familiarity with SPICED Sales Methodology & ability to challenge prospects & status quo - Ability to articulate technical components of a product in a simple and effective manner (Selling Aircall requires a deep product knowledge. Learning these functions and clearly expressing their value is what this role is all about) - An eagerness to become a product expert, understanding how customers are using Aircall and Aircall’s dozens of powerful software integrations - You’re a driven, goal-oriented team player with a “must-win” attitude: we win and lose as a team - The willingness to learn and be coached! Our product, sales processes, team, and company will continue to evolve and there is always more to learn - You learn from failure: We’re risk-takers. Trying, succeeding, failing — and trying again — are essential to who we are as a team and company - You’re resourceful and scrappy: you will figure out what you need quickly to get the job done and get the deal across the finish line. You don’t wait for answers to come to you, you go out and find answers - A desire to grow within the AE role for 2-3 years minimum. This is a long-term role with plenty of room for individual development (and significant earning potential!) - Spanish speaking is a plus