Account Executive, SMB (Quick Service Restaurant)

Job description

ACCOUNT EXECUTIVE, SMB (QUICK SERVICE RESTAURANT) Level: P2| Developing Location: Ottawa, ON or Toronto, ON | Hybrid (4 Days/Week) Deparment: SMB Sales | Retail, FSR, QSR, Regulated Department Leader: Shawna Rioux | Vice President, SMB https://www.linkedin.com/in/shawnarioux/ Type: Permanent | Full-Time ABOUT SOLINK At Solink, our mission is to safeguard what matters most. We provide businesses with the tools to know sooner and act faster by transforming video security into real-time operational insights. Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to make data-driven decisions, enhance security, and improve operational efficiency. Trusted by over 36,000 locations across 60+ countries - including brands like McDonald’s and JYSK - Solink delivers clarity when it counts. Our solutions help businesses reduce shrink, optimize performance, and respond proactively to potential threats. We're growing rapidly, earning industry recognition, and scaling with purpose. We’ve been recognized by Deloitte’s Fast 50™ and Fast 500™, Business Intelligence Group, and as one of Ottawa’s Best Places to Work. And we’re just getting started! THE ROLE As a Account Executive, SMB, you’ll play a hands-on role in solving meaningful problems, driving outcomes, and contributing directly to Solink’s growth. You'll collaborate across teams and be trusted to take ownership - because we believe great ideas come from everywhere. This is an opportunity for someone who’s energized by challenge, fast learning, and making a real impact. WHAT YOU’LL DO - Prospect with Purpose: Identify and reach out to brands you admire and customers who would benefit from Solink—using a smart, targeted, and proactive approach. - Own the Full Sales Cycle: From discovery and demos to pricing, negotiation, and close—you’ll lead every step with confidence and precision. - Deliver High-Impact Demos: Present Solink’s platform in a compelling way that speaks to each customer’s unique challenges and goals. - Hit (and Exceed) Your Targets: Consistently meet or exceed quota, while staying focused on quality conversations, qualified pipeline, and long-term customer value. - Have Fun Doing It: Celebrate wins, bring energy, and enjoy the journey—because culture matters just as much as closing. ROLE EXPECTATIONS This is a P2 level role. At Solink, individuals at this level are established contributors who work independently within their area of expertise while receiving general direction from their manager. They take ownership of their work, build strong partnerships, and consistently deliver high-quality outcomes. In this role, you'll be expected to: - Independently manage your sales cycle and priorities, from targeted prospecting and discovery through demos, negotiation, and close, while consistently working toward your pipeline and revenue goals. - Understand customer challenges, communicate Solink’s value clearly, and adapt your approach to create relevant and compelling customer experiences. - Recognize challenges within your opportunities, proactively identify practical solutions, and communicate risks or dependencies when support is needed. - Build strong relationships with prospects, customers, teammates, and cross-functional partners to keep opportunities moving forward and deliver high-quality outcomes. - Actively seek and apply feedback, share learnings with peers, and identify opportunities to continuously improve your sales approach and contribute to team effectiveness. What success looks like: - You consistently build qualified pipeline and deliver against your sales targets. - Opportunities progress through the sales cycle with strong discovery, clear next steps, and effective follow-through. - Prospects understand how Solink addresses their specific challenges and can clearly see the value of the solution. - Your pipeline is well managed, with clear visibility into deal progress, priorities, risks, and expected outcomes - Customers and teammates trust you as a reliable, collaborative partner who follows through on commitments - You continuously improve your sales craft by applying feedback, learning from your results, and sharing what works with the team. WHAT YOU BRING - Team Player with Individual Hustle: You love celebrating wins with a supportive team—but you also hold yourself to a high standard and consistently push to exceed your own goals. - Value-Driven Communicator: You can clearly connect the dots between a customer’s pain points and Solink’s value. You’re equally fluent in big-picture impact and detailed product differentiation. - Relationship Builder: Whether it’s with teammates or prospects, you build trust naturally and quickly. You understand people, meet them where they are, and connect with empathy. - Growth-Oriented: You’re a sponge for feedback and personal development. You invest in your own growth and actively share learnings with your team. - Goal Crusher: Quotas aren’t ceilings—they’re starting points. You set the bar high and love surpassing it. - Customer-Centric Listener: You’re naturally curious and know that listening—not pitching—is the foundation of great discovery and great deals. - Creative Problem Solver: Challenges energize you. You think on your feet and approach obstacles with creativity and a solution-first mindset. SECURITY REQUIREMENTS - Candidates must undergo a criminal records check upon hire; - Be a Canadian Citizen (dual citizens included), or eligible to work in Canada; - Be willing to comply with Solink’s own security policies and standards. OUR VALUES We do things the Solink way: - Act with URGENCY – Our customers move fast, so we do too. - Deliver with QUALITY – We sweat the details and hold a high bar. - Win with TEAM – No egos. Just outcomes, built together. - Lead with TRUST – We earn it through clarity, consistency, and care. These aren’t just words—they shape how we hire, lead, and grow. COMPENSATION The salary range for this role is $118,537-$130,000 CAD. We determine compensation based on the experience, skills, and impact you bring to the role. For this position, we are hiring within the developing range. Candidates in this range will demonstrate the foundational knowledge, skills, and competencies needed to be successful in the role, with opportunities to deepen their expertise and capability after joining Solink. They are expected to take ownership of their development, apply feedback, and progressively build toward full proficiency in the role with experience and support. WHY SOLINK? We’re not just building tech - we’re building a place where great people do great work. - Clarity and trust: Where the role allows, we support flexibility in how and where work gets done - and we’re upfront about what’s required. - Meaningful equity: Every full-time, permanent employee has a stake in our growth. - Comprehensive benefits: Fully paid health & dental (no waiting period) + $500 health spending account. - Wellness support: Monthly reimbursement for fitness, wellness, or mental health programs. - Growth through merit: Advancement is based on contribution, initiative, and the ability to raise the bar - together. - Candid culture: Clear expectations, honest feedback, and no politics. - Social connection: From So-learns to Solink-o and So-lunches, we stay connected in ways that actually feel fun. WHAT TO EXPECT FROM THE HIRING PROCESS We respect your time and value transparency. Here’s a general idea of what to expect: 1. Intro call with our Talent Team 2. Interview with the Hiring Manager 3. Role-relevant task or case (if applicable) 4. Final interviews with cross-functional team members 5. Reference Checks 6. Offer & onboarding 🎉 PLEASE NOTE: THIS IS SUBJECT TO CHANGE AT ANY POINT IN THE RECRUITMENT PROCESS BASED ON THE NEEDS OF THE BUSINESS. HOW TO APPLY Submit your resume and a short cover letter via our [Careers Page https://solink.com/careers/]. Let us know what excites you about this role, and how you’d help move Solink forward. NOTICE: SOLINK USES ARTIFICIAL INTELLIGENCE (AI) TO SCREEN, ASSESS, AND/OR SELECT CANDIDATES FOR THIS POSITION. SOLINK IS AN EQUAL OPPORTUNITY EMPLOYER. WE’RE COMMITTED TO BUILDING A DIVERSE AND INCLUSIVE WORKPLACE. IF YOU REQUIRE ACCOMMODATION DURING THE SELECTION PROCESS, PLEASE LET US KNOW.