Account Executive - Ticket Sales - Panthers

Job description

Position: Account Executive - Ticket Sales – Panthers Department: Ticket Sales Reporting Relationship: Reports to the Director - Ticket Sales Status: Full-Time (Exempt) Job Summary: The Account Executive, Ticket Sales, is primarily responsible for selling personal seat licenses (PSLs) and group sales inventory throughout Bank of America Stadium for the Carolina Panthers. We are seeking a highly motivated, enthusiastic seller who is looking to start a career in professional sports & entertainment. Primary Responsibilities: • Prospect, set appointments, execute face-to-face sales presentations, and close sales. • Conduct sales appointments both in the sales center and throughout the Charlotte area. • Sell a variety of ticketing products including: ◦ PSLs and Season Tickets via outbound calls, emails, texts, and large account promotions. ◦ Silver Club Level PSLs and Season Tickets. ◦ Upgrades for current PSL Owners. ◦ Single Game and Group Tickets. ◦ Suite Club Memberships, Single Game Luxury Suites, Corporate Hospitality Packages, and Long-Term Luxury Suites. • Represent the organization at promotional events, charity functions, and speaking engagements. • Assist in planning and executing game day activities and special events (e.g., Select-A-Seat, FanFest, Chalk Talk). • Support department goals and objectives, including budgets and revenue targets. • Provide statistical data and reporting to the Sales Manager. • Oversee text platform communications (inbound and outbound). • Collaborate with other departments to ensure organizational success. • Perform additional duties as assigned by leadership. Additional Responsibilities: • Deliver exceptional customer service through relationship building, account management, and proactive communication. • Coordinate with Premium Service, Ticket Operations, and Ticket Service Representatives to maintain accurate account records. • Implement enhancement programs to drive retention and satisfaction for full-season accounts. • Ensure quality standards for account maintenance are met or exceeded. Minimum Qualifications • Prior sales experience required. • Passion for the sports and entertainment industry. • Must be able to work flexible, non-traditional hours including nights, weekends and holidays as needed. • Must pass pre-employment screenings. Preferred Qualifications • Bachelor’s degree preferred. • Minimum one year of ticket sales experience. Skills for Success • Excellent organizational skills and attention to detail. • Strong verbal and written communication abilities. • Ability to work under pressure while maintaining a positive attitude. • Team-oriented, reliable, and dependable. • Sound decision-making and independent judgment in a fast-paced environment. • Maintain confidentiality of sensitive information. • Uphold the character and values of the Tepper Sports & Entertainment brand. • Ability to multi-task and manage time effectively. • Ability to learn, adapt, and thrive in a competitive environment. • Must be able to operate is a professional manner. • Consultative, solutions-based approach to problem-solving. • Effective and persuasive communication skills. Work Environment This position operates in a professional office environment and outside in a stadium facility. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc. • Must be able to lift and carry up to 30 lbs. • Ability to remain sitting for up to 8 hours at a desk and computer. • Ability to remain standing/walking for up to 8 hours. • Ability to climb stairs. The Carolina Panthers are an equal opportunity at-will employer and do not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin.