Account Growth Manager: Expand Portfolio (Remote)

Job description

You will join the local sales organization and play a key role in developing and expanding our customer portfolio. This includes both growing business with existing retailers and acquiring new customers, in line with targets defined by the Country Manager. You will be responsible for achieving sales results, aligning commercial strategy with your line manager, and leading negotiations with partners. Working closely with retailers and store teams, you will strengthen long‑term partnerships, ensure excellent collaboration, and drive sustainable business growth. Every action has an impact. You will make a difference here if: Manage and visit your assigned portfolio Deliver Net Turnover and other sales targets, taking corrective action when results deviate Achieve Refund Ratio, Hit Rate, and additional KPIs with proactive adjustments Define merchant contract conditions within provided guidelines Enhance merchant knowledge and expertise regarding our services Maximize TFS business (IR and RR management) Document all merchant information and activities in CRM Analyze business statistics and translate insights into actions Execute action plans and store visits aligned with segmentation models Control receivables to minimize bad‑debt exposure Deliver store‑level activities agreed with merchant HQ Maintain accurate CRM documentation across all interactions Key competencies to empower your journey. You'll drive towards success if: Customer Service Orientation Adaptability and Flexibility Industry Knowledge Financial Acumen Attention to Detail Skills Self‑motivated, customer‑focused, and target‑driven Strong relationship‑building and account management Negotiation skills Ability to sell the full product portfolio Priority planning Problem‑solving mindset Proficiency in MS Office Hunting mentality Qualifications & Requirements University degree 2–3 years of sales experience Strong results orientation and genuine sales talent Fluent English and Arabic (mandatory) French is an asset