Account Management Associate

Job description

Ready to make an impact? At Hive Health http://ourhivehealth.com, we’re on a mission to make healthcare radically more accessible for all—and we need passionate, driven individuals to help us make it happen. If you thrive in a fast-paced, innovative environment and want to work on solutions that truly matter, we’d love to meet you! 👋🏻 HI! WE’RE HIVE HEALTH ABOUT US Hive Health https://www.ourhivehealth.com/?utm_source=recruiting is on a mission to provide the best-in-class health plans for small-medium businesses (SMBs) in the Philippines. We offer comprehensive, hassle-free digital health insurance plans through our all-in-one platform. Founded at Harvard and Stanford and backed by top global investors such as Y Combinator, this award-winning startup is revolutionizing access to quality, affordable healthcare for millions of Filipinos, one SMB at a time. ABOUT THE ROLE As an Account Management Associate, you will help develop Hive’s transformative health plan experience across SMEs by nurturing and strengthening Hive’s relationships with our accounts. As one of the pioneering members of the team, you will work closely with the other functions in continuously delivering user experience improvements and introducing best-in-class strategies and processes that will help Hive Health provide an unparalleled healthcare experience for Filipinos. RESPONSIBILITIES As an Account Management Associate, your areas of responsibilities include: - Manage and grow relationships with existing accounts through facilitating onboarding sessions, conducting regular check-ins and business reports, and attending to day-to-day concerns - Lead the discussions and negotiations of contract renewals - Organize marketing initiatives such as webinars and newsletters that drive member engagement - Solicit feedback from accounts and incorporate these into product development and overall business strategy - Develop deep understanding of Hive’s product, as well as health plans and processes in the market - Support and coordinate closely with other functions to deliver an extraordinary user experience QUALIFICATIONS - At least 1 year of relevant experience in account management, business development, or related fields - Ability to effectively use data in building business reports and performing business analysis - Creative, detail-oriented, proactive in problem solving and identifying opportunities - Curious, results-driven, ownership mentality with growth mindset - Excellent verbal and written communications - Collaborative team player with the ability to adapt quickly in a fast-paced environment - Passion for innovation in healthcare Join our team as we revolutionalize healthcare in the Philippines—and beyond! ✨ Day 1 benefits for full-time employees – because we practice what we preach! Enjoy comprehensive healthcare coverage for you and your dependent, and paid time off from the start. 🚀 Grow with us – mentorship, career development, and learning opportunities to help you thrive. 🌍 Global connections – gain insights and support from top minds at Harvard, Stanford, and beyond.