Account Management Director

Job description

**Why Join dLocal?**dLocal is the financial infrastructure powering global commerce in the world's fastest-growing markets. The biggest companies in the world trust us to unlock growth in 60+ countries across emerging markets—moving money where others see complexity. We don't just process payments; we are architects of payment ecosystems and partners in our customers' expansion. You'll work alongside 1,300+ teammates from 40+ nationalities and tackle global challenges from day one. **What’s the opportunity?** We are looking for an experienced Account Management Director to join our team. In this role, you will oversee a portfolio of global clients, identify new business opportunities, and build lasting partnerships. You’ll play a key role in driving revenue growth by upselling and cross-selling to existing clients, while also leading and developing a high-performing team to support business objectives. ### What will I be doing? - Manage and grow a portfolio of strategic client accounts across global markets. - Build strong, long-term relationships with clients by understanding their needs and delivering tailored solutions. - Lead and mentor a team, setting clear goals and supporting their professional growth. - Identify opportunities to upsell and cross-sell additional products and services to existing clients. - Collaborate with internal teams to ensure the successful delivery of our solutions. - Serve as a regional expert, providing insights to support the broader sales and account management strategy. - Represent the company at industry events, conferences, and through professional networking. - Contribute to the development and implementation of growth-oriented operational strategies. ### What skills do I need? - 6+ years of B2B sales or account management experience in a tech or fintech company, preferably in payment company. - Proven experience leading and managing teams, with a focus on performance, development, and collaboration. - Demonstrated success in upselling and cross-selling within existing accounts. - Excellent relationship-building, communication, and negotiation skills—especially with senior stakeholders. - Ability to manage multiple complex projects and accounts simultaneously with attention to detail. - A well-established business network and experience developing strategic partnerships. - Willingness to take smart risks backed by deep customer understanding and solid strategy. - Fluency in Mandarin and English is required.