Account Management Executive

Job description

At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Direct Retail Account Management Executive Position Description: The Direct Retail Account Management Executive has a crucial as he / she is the primary point of contact between the existing customer and Ayvens. He/She provides customer support, planning and implementation expertise for the account. He/She will also have the opportunity to further develop the relationship with our clients, focus in proactive sales process that invests time into understanding the overall picture of an account and leverage the information to build influence and sales over time Responsibilities: Client oriented approach - actively listen to the customers and provide them with the best possible offer/solution that suits their needs. Proactive contact with customers in order to renew our cooperation Focus on the result and ensure to maximize the sales renewal rate. Exhibit high level of ownership and close monitor all the required steps to manage the overall relationship. Act as a customers’ advocate within the organization by working to build consensus and effectively handle complaints to keep them satisfied. Use judgement to identify, trouble-shoot and resolve day to day tasks. Get involved whenever it is needed, even in non-selling activities. Work with speed and agility to learn everything about our clients so that we will be able to serve them better Keep abreast of the latest developments and trends in the Fleet Management and Automotive Industry Keen to influence and to contribute to technical development and overall improvement of our processes in own or other related business areas and of our services. Implementation of Ayvens loyalty plan and annual plan of visits Required Knowledge & Qualifications: Hard Skills: University Degree (preferably in Economics, Business or Finance). Professional experience with a minimum of three (3) years in an equivalent level, preferably in B2B services. Very Good knowledge of MS Office (Excel, PowerPoint). Excellent communication skills both written and oral. Adequate knowledge of Automotive industry. Very good command of the English language. Soft Skills: Customer Service Mentality. Effective on rapport building. Challenger with strong negotiation skills. Analyze conflicting situations and take action. Ability to present effectively. Ability to use common sense in problem solving. Ability to work under pressure and take decisions quickly. Why Ayvens? With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.