Account Management Support - Benelux & Nordics

Job description

About Us Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact. We're trusted by more than 12,000 companies worldwide, including On Running, Breitling, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem https://www.perk.com/shadow-work-report. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel, fintech, and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team. Visit www.perk.com http://www.perk.com to learn more. THE ROLE The Junior Account Manager Support role is an entry-level position within the Account Management team. It is designed for individuals starting their career in Account Management or Customer Success who are eager to develop strong client-facing and operational skills while supporting a broad portfolio of customers. In this role, you will primarily support unmanaged accounts, acting as one of the first points of contact when these customers reach out with inquiries. You will provide timely, clear, and professional support while helping customers successfully use the Perk platform. As a junior member of the team, you will not manage a dedicated client portfolio, but instead gain exposure to a large number of accounts and customer situations. This provides an excellent opportunity to build foundational skills in customer relationship management, platform adoption, and account growth. Over time, you will learn to identify accounts with strong growth potential. When such opportunities arise, you will help increase engagement by reinforcing Perk’s value proposition, encouraging consistent usage of the platform, and supporting the customer journey toward deeper adoption or upgraded subscription plans. Success in this role requires strong organizational skills and the ability to manage a high volume of inbound requests while prioritizing tasks based on urgency and impact. You will also be encouraged to propose improvements that enhance the customer experience and support the team’s broader goal of driving platform adoption and revenue growth. This role is ideal for someone looking to build a long-term career in Account Management, gaining hands-on experience across a wide range of customer interactions while contributing to the success of Perk’s growing client base. WHAT WILL YOU BE DOING? - Respond to customer inquiries submitted to the Account Management team. - Support unmanaged accounts across all subscription types and company sizes. - Assist Account Managers with tasks related to managed accounts, including creating and maintaining customer support materials. - Engage with unmanaged accounts to increase their usage and adoption of the Perk platform. - Encourage customers to book travel in a consistent and predictable way through Perk. - Identify potential high-value customers (“diamonds in the rough”) who may benefit from more advanced Perk solutions. - Help surface opportunities for process improvements that enhance the customer experience. WHAT WILL YOU NEED TO SUCCEED? - Proficient English skills spoken and written, Dutch language skills are a plus - Strong organisational and time management skills - Proactive problem-solving mindset - Creative thinking to help improve customer engagement and processes - Excellent written communication skills - Ability to prioritise tasks and manage workload effectively in a fast-paced environment ON TOP OF THAT, YOU WILL ONLY BE THE RIGHT CANDIDATE IF YOU ARE: - Are excited to start or grow your career in Account Management or Customer Success - Enjoy working with customers and solving their problems - Are highly organised and comfortable managing multiple requests at once - Look for opportunities to improve processes and team workflows OUR BENEFITS: - Receive competitive compensation and equity ownership in Perk - Rest and recharge with our generous allocation of vacation days plus public holidays - Take control of your physical health with your choice of private healthcare or a gym allowance - Know that your loved ones are protected financially through your Life Insurance if the worst were to happen - Join our unforgettable Perk events, including our spectacular annual summer party - Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones - Make your money go further with our flexible compensation plan - Focus on your family with 17 weeks’ paid parental leave during your child’s first year - Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes - Broaden your horizons with up to 20 "Work from Anywhere" days per year - Nurture your language skills with in real-life English, Spanish and Catalan lessons - Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years - Let us help you move to one of our hubs with relocation support How We Work At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work. For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume. Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you. Protect Yourself from Recruitment Scams All official communication from Perk will always come from email addresses ending in @perk.com http://perk.com or @externalperk.com http://externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com, and we will confirm whether it is legitimate. #LI-Hybrid