Account Manager

Job description

Proxima is the Conversion Intelligence platform for ecommerce. Powered by a proprietary Commerce Graph spanning 73M+ unique buyers across 2,200+ ecommerce brands, representing $60B+ in cross-brand transactional signals, we help teams understand what actually drives conversion across the broader market, and turn those signals into clear creative direction. Our data is behavior-based, not survey- or panel-driven, and not modeled intent — it's built on observed, cross-brand buying behavior, continuously updated in real time. Headquartered in New York City, we're a team of operators, builders, and ecommerce veterans who've built and scaled 8+ companies across commerce, data, and growth, now solving the hardest problems in modern customer acquisition. ABOUT PROXIMA Most companies spend years trying to understand their customers. We already know them. Proxima is a data intelligence platform built on a proprietary, real-time database of over 70 million anonymized shopper personas and growing. We give B2C businesses the AI-powered intelligence they need to acquire customers profitably, retain them efficiently, and operate smarter at scale. We're on a mission to put institutional-grade data intelligence within reach of every brand — not just the giants. Profitable growth starts with better data, and we've built the engine to prove it. About The Role As an Account Manager at Proxima, you will be responsible for ensuring our clients achieve and maximize their ROI through outstanding support and strategic guidance. The ideal candidate brings extensive experience in account management, excelling at client retention, contract renewals, and revenue expansion. You will leverage your expertise in data analysis and Paid Social best practices to drive measurable performance against client goals. You’ll develop and implement account strategies with a sharp commercial acumen and an in-depth understanding of the Paid Social advertising landscape. Partnering closely with Sales and Media Buying teams, you’ll identify opportunities for growth and expansion within existing accounts. If you thrive in fast-changing environments, have a knack for project management, and enjoy collaborating across functions, this is the role for you. What You'll Do - Build and manage strong client relationships, balancing Paid Social advertising performance and quarterly revenue objectives - Own the commercial relationship with clients, prioritizing contract renewals, client retention, and revenue growth - Develop and execute targeted audience building strategies to increase both the quality and quantity of high-intent leads - Analyze and interpret data and metrics to assess performance and adjust strategies as needed - Collaborate with Media Buying and Sales teams to create comprehensive campaign strategies across acquisition, retention, and remarketing goals - Track the success of campaigns using metrics such as CPA, CAC, ROI, and ROAS - Identify and pursue opportunities for growth and expansion within existing client portfolios - Deliver regular reporting and updates to clients on campaign performance and ROI - Act as a trusted advisor, helping clients achieve their business goals - Manage and lead projects, collaborating with cross-functional teams, and maintain exceptional, supportive client relationships What We're Looking For - 5+ years of experience in digital marketing, with a focus on Paid Media and analytics - Previous experience in a Marketing/Media Agency, Social Publisher, or as a Social Marketing Partner - Strong knowledge of Google and Meta analytics, including hands-on experience with Meta Ads Manager and Meta Analytics; experience with additional social publishers is a plus - Advanced analytical skills with the ability to translate data into actionable client insights - Demonstrated success in managing client relationships and driving business growth through digital marketing solutions - Excellent interpersonal skills and client management experience - Process-driven with strong project management skills and experience working with cross-functional teams - Ability to multitask and manage multiple projects simultaneously in a fast-paced, deadline-driven environment - Experience managing paid media performance across B2C/D2C client accounts - Bachelor’s degree in Marketing, Business, or a related field is required Why Proxima - Work on one of the most differentiated data assets in consumer tech, with real ownership over your projects and decisions that matter - Lean, highly cross-functional team — close collaboration with product, data, growth, and leadership, where your voice carries weight - Hybrid setup in our NYC office, with a collaborative in-person culture and quarterly team events in and out of the office Benefits & Perks - Competitive base salary and meaningful equity - Medical, dental, and vision coverage, plus HSA/FSA options and 401(k) - 12 weeks fully paid parental leave - Unlimited PTO, plus Summer Fridays (July 4th–Labor Day) - Mental health and wellness support via Talkspace, Health Advocate, and One Medical - Commuter benefits and a $1,000 annual learning & development stipend How to Apply Submit your application through our Ashby job board. We review every application and reach out directly if there's a potential fit. Proxima is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We're committed to building a team that reflects a range of backgrounds, perspectives, and experiences, and we evaluate all candidates on merit.