Account Manager

Job description

Omniscient is an organic growth agency that builds revenue-focused organic growth systems for B2B software companies — optimized for both search engines and generative AI. We pride ourselves on being lean, agile, and experimental. Our team thrives on R&D and innovation, always exploring the smartest ways to deliver exceptional results. We believe in a culture of building and shipping — whether it’s client deliverables, new services, or internal tools that keep us ahead of the game. If you’re looking for a role where you’ll tackle challenging problems, work with ambitious brands, and help shape the future of organic growth, let’s talk. Learn about the principles https://beomniscient.com/principles/ that drive how we work and build a company. ABOUT THIS ROLE We're hiring an Account Manager to own client relationships and drive retention and expansion across a portfolio of B2B SaaS accounts. You'll be joining a function that's actively being built, and you'll co-shape what "great" looks like alongside your fellow AMs and our Chief Client Officer. This role is accountable for client retention, net revenue retention, and overall client satisfaction. Success means turning SEO and content into measurable pipeline, securing renewals, and converting smart expansion opportunities into closed work. This is a high-leverage role. We hire AMs who operate as the driving force on accounts — not participants in them. If you're great at coordinating but want someone else to own the narrative and the commercial outcome, this isn't the role for you. If you've been running accounts and are looking for the autonomy to set the standard, keep reading. This role reports directly to the Chief Client Officer and has the opportunity to evolve into a team lead position as the function scales. We require work hours to overlap at least 3 hours with US Eastern Time. YOUR RESPONSIBILITIES Your responsibilities will include … - Own the relationship. Serve as the primary point of contact for senior stakeholders. If something is unclear on an account — who owns the deck, what the narrative should be, when the renewal motion starts — you make it clear. You don't wait for the strategist to bring it up. - Own the narrative. Bring the first draft of the deck, the QBR narrative, the renewal pitch, and the performance story. Strategists refine your draft, not the other way around. Translate SEO and content performance into executive-ready language that ties to pipeline, ARR, and the business outcomes your client cares about. - Own renewals end-to-end. You own the timeline, the prep, the deck, the narrative, the pricing conversation, and the close. Strategists support proof; you own the outcome. Forecast renewal value, build QBR/EBR decks, align on scope and budget, and manage change orders. - Drive expansion. Proactively identify qualified expansion opportunities across your healthy accounts. Frame it, pitch it, and follow through on execution. When you sell a new service or channel into an account, you own the execution path — getting the right people in the room, on the agenda, and tied to outcomes. "Sold" is the start of the work, not the end. - Lead executive conversations. Frame trade-offs, handle objections in the moment, reframe flat or ambiguous performance with honesty and a plan forward, and turn data into persuasive narratives that protect and grow accounts. - Run the engagement. Coordinate internal SEO, content, GEO, and outreach teams to ensure delivery predictability. QA deliverables, surface risks early, and provide high-level context before presenting to clients. Loop strategists in intentionally, not reflexively. - Manage escalations. Act as the first line for client issues. Diagnose, propose solutions with trade-offs, pull in Executive Sponsors when needed, and close the loop with a prevention plan. - Think across the portfolio. Patterns you spot at one account are usually relevant to others. Bring those threads to Pod conversations and to the AM function. Don't keep ideas locked inside one engagement. - Build the function. Document lessons, refine playbooks (renewal SOP, QBR framework, expansion workflow, sentiment scoring), and contribute to the standards future AMs will inherit. We're a small function, and your fingerprints will be all over how it scales. WHO YOU ARE - 4-5+ years in account management for SEO, GEO content marketing, digital PR, CRO, or organic growth services — agency experience required. - B2B fluency. Experience working with B2B clients and a real understanding of the B2B business model and pipeline mechanics. - Driver mindset. Organized, accountable, and relentless about moving work forward. If something is ambiguous, you make it clear — you don't wait to be invited into ownership. - Proven narrative chops. You can translate delivery into business outcomes for executives (CEOs, CMOs, VPs) and reframe flat performance without losing the room. - Commercial confidence. You've owned renewals and expansion conversations — framing value, handling objections, and securing budget. Comfortable carrying the commercial line while partnering with delivery specialists on the details. - High standards for yourself and others. You seek and give feedback with candor, and you push back when something doesn't meet the bar. - Tolerance for ambiguity. The AM function at Omniscient is being shaped in real time. You're excited by that, not unsettled by it. - Risk-minded and solution-oriented. You anticipate challenges, weigh trade-offs, and present clear paths forward. - Attentive to detail (the passcode is clientgrowth2026). - You're not an asshole. We spend our days working closely with clients and teammates — empathy, respect, and collaboration matter. WHY YOU SHOULD WORK WITH US We're here to help you do great work and grow personally and professionally. - Remote flexibility: 100% remote — work from anywhere. - Rapid skill development: Working here means you'll grow faster than you would at a larger agency. Smaller team, more responsibility, more reps. - Function-shaping opportunity: As one of the first three AMs, your input directly shapes how the function evolves and what gets standardized for the next ten hires. - Coaching: We'll coach you toward becoming world-class at your function. HOW YOU BENEFIT We're fortunate to offer competitive salaries and benefits, and we strive to create an environment that allows you to do your best work, develop your skills, and grow your career. - Health insurance — 90% of medical, dental, and vision insurance premiums paid for employees in the US - 401k with employer match — 100% match on the first 3% of pay, then 50% match on the next 2% - Profit share — Opportunity to participate in quarterly profit share program after 1 year of employment - Unlimited vacation — We trust you to take care of your work and communicate when you need time off. We recommend taking a minimum of 14 days a year - Learning and development stipend — $2,000 to spend on professional development after 1 year of employment - Free books program — We'll cover the cost of a Kindle and 1 Kindle book a month - Networking stipend — $50 per month to spend on coffee or lunch for professional networking - 100% remote flexibility — Work from wherever you want - Annual team offsites — Past trips: Boston, Austin, Chicago, San Diego, Playa Grande (Costa Rica), Belgrade (Serbia) We know the confidence gap and imposter syndrome can sometimes hold us back from applying for a job. But there’s no such thing as a "perfect" candidate. Omniscient Digital is a place where everyone can grow. However you identify and whatever background you bring, please apply if the idea of this role excites you. Omniscient Digital is an equal opportunity employer. We ensure equal opportunity, and all candidates are considered without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other legally protected characteristics. ___ By submitting your application, you agree that Omniscient Digital may collect your personal data for recruiting, global organization planning, and related purposes. Omniscient Digital’s Privacy Policy explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over Omniscient Digital’s use of your personal information.