Account Manager

Job description

ABOUT SO SHALL WE: We partner with mid‑market owners and executives in the US to drive bottom‑line growth with mutual upside. A rare combination of consulting, full-stack execution and aligned incentives to eliminate what is wrong with the agency model. We are what remains. We make growth feel easy. Because your growth is our business. YOUR MISSION: As an Account Manager, you’ll own client onboarding, delivery cadence, and cross-functional coordination to drive on-time, on-scope work, client satisfaction/retention, and measurable business outcomes. You’ll be trusted with end-to-end ownership of assigned accounts and supported by Performance, Creative, CRO, and Data to deliver clear visibility, proactive guidance, and smooth launches. This role blends structured planning with hands-on execution and requires excellent communication, stakeholder management, and delivery discipline to scale impact across multiple clients and pods. WHAT YOU’LL DO Client Leadership & Relationship Management - Serve as the primary point of contact for assigned clients, build strong relationships, and provide exceptional service. - Conduct regular client meetings and check-ins to review performance, discuss strategy, and address questions or concerns. - Manage client expectations and foster long-term relationships. Client Onboarding & Activation - Lead the onboarding process: gather requirements, set expectations, and coordinate with internal teams to ensure smooth campaign launches. Strategic Guidance & Recommendations - Develop and maintain a deep understanding of client goals, objectives, and challenges, providing strategic guidance to drive campaign success. Cross-Functional Coordination - Collaborate with performance marketers, designers, copywriters, and analysts to execute campaigns aligned with client business objectives. Performance Reporting & Optimization - Provide regular updates and transparent reporting on campaign performance, including key metrics, insights, and actionable recommendations for optimization. Industry Trends & Best Practices - Stay up-to-date with industry trends, platform updates, and performance marketing best practices, sharing insights and recommendations to drive continuous improvement. Delivery Management (Time & Budget) - Ensure deliverables are met on time and within budget. WHO YOU ARE: Experienced Account Leader - 5+ years in account management or client services (ideally in a digital marketing agency or related industry). Clear Communicator - Able to articulate complex ideas to both technical and non-technical audiences. Highly Organized, Detail-Oriented Operator - Manages multiple client accounts simultaneously while meeting deadlines and maintaining high quality standards. Relationship-Builder & Retention Driver - Proven record of exceptional client service, strong relationships, and driving satisfaction and retention. Bachelor’s-Degreed Professional - Marketing, Business, Communications, or a related field. Performance Marketing Practitioner - Strong background in performance marketing; solid understanding of digital advertising (Meta Ads, Google Ads is a plus). WHY SO SHALL WE? - Great salary. - Work with great humans in a supportive, growth-oriented team that delivers real results. - Your personal development will be done directly with the CEO - Amazing office space in Palermo Hollywood - Opportunities for career development and professional growth. - Unlimited PTO.