Account Manager

Job description

ABOUT WARP Warp is the AI-native Employee Management Platform for ambitious companies. Our platform includes HRIS, payroll, IT, benefits, tax compliance, and more - all built from scratch on an AI-native architecture from day 1. Warp embeds itself into every part of a company's people operating layer, we process over half a billion $ annually in payroll, on track to grow to $2B. Legacy vendors in our space built their businesses by profiting from complexity. Warp is built from day one for AI to be the primary operator, not a feature. Every advance in LLM capability widens our lead. We hire people who ship constantly, own outcomes, and care about craft. If you want to build something that automates an entire category of core work, not just another point solution, this is the place. We've raised over $85M from top investors like Ashton Kutcher/Sound Ventures, Y Combinator, founders of Dropbox, Replit, SV Angel, and Homebrew Capital. Built by an obsessive team from MIT, Ramp, Brex, Google, Dropbox, Apple, and more. ABOUT THE ROLE We're hiring an Account Manager to own strategic customer relationships and drive measurable business outcomes across a portfolio of accounts. You'll ensure customers maximize value from our payroll and tax solutions while identifying opportunities for growth and expansion. You'll serve as the trusted advisor to your customers, combining deep product expertise with business acumen to influence their success and drive retention. WHAT YOU’LL DO - Drive revenue across your book of business by owning retention, expansion, and growth. - Hit and exceed a quarterly expansion target by taking deals from opportunity identification through signed contract - Run structured QBRs with customers to review health metrics, surface expansion opportunities, and advance active deals - Proactively identify churn risk through health monitoring and execute targeted interventions to protect gross retention - Develop a deep understanding of customer business needs to deliver consultative guidance that ties Warp's product suite to their operational goals - Collaborate cross-functionally with Support, Product, and Engineering to resolve complex issues and advocate for customer priorities WHAT YOU NEED - Minimum 2-3 years of new business sales or account management experience in a B2B organization - Proven track record managing a book of business and driving retention, expansion, and customer satisfaction - Strong business acumen with the ability to anticipate customer needs, identify growth opportunities, and tie product usage to business outcomes - Experience running executive-level business reviews and presenting data-driven recommendations - Excellent communication and interpersonal skills with the ability to influence stakeholders at all levels - Highly organized, with the ability to prioritize strategically across a large portfolio while meeting targets - High adaptability and comfort with the pace and change of an early-stage startup NICE TO HAVES - Background working with early-stage startup customers or in high-growth B2B SaaS - Experience building customer success processes and playbooks from the ground up - Track record of consistently exceeding retention and expansion targets - Technical aptitude with ability to quickly learn complex products BENEFITS AT WARP: - 100% Health Coverage: Comprehensive medical, dental, and vision plans for you and your dependents. - 401(k) Matching: Start investing in your future from day one. - Unlimited PTO: We offer flexible PTO, meaning you’re trusted to take the time you need to recharge while balancing your responsibilities and team commitments. - Commuter Benefits: Pre-tax commuter benefits for your daily trip to our NYC office. - Catered Lunch Daily: Great food, every day, on us. No meal prep, no decision fatigue. - Quarterly Offsites: Beautiful locations to connect as a team. Past locations include Spain and Catskills. Warp is based in New York City, and most of our team works together in-office 5x per week. Please refer to the top of this page for this position's hiring location and working model.